Motive's Customer Support Details
Formerly KeepTruckin, offers a fleet management platform to improve the safety and efficiency of fleets.
Trying to get in touch with support for a lot of SaaS businesses can be tricky. Emails, live chats and help docs are often hidden away, making it hard for you to get a straight answer. So we’ve put all the useful information in one place for you for Motive, along with a Customer Support readiness score telling you how easy it is for you to get an answer from them if you are still thinking about signing up.
Motive'sSupport Channels
Support Email:support@gomotive.com
Live Chat Provider:Ada
Human Live Chat Available:Yes
Human + AI Live Chat Available:Yes
Help Center:https://helpcenter.gomotive.com/hc/en-us
Community:Not available
Developer Docs:https://developer.gomotive.com/
Status Page:https://status.gomotive.com/
Live Chat Provider:Ada
Human Live Chat Available:Yes
Human + AI Live Chat Available:Yes
Help Center:https://helpcenter.gomotive.com/hc/en-us
Community:Not available
Developer Docs:https://developer.gomotive.com/
Status Page:https://status.gomotive.com/
Motive's Customer Support Quality & Performance
Chat Response Time:Unknown (hrs:mins)
Email Response Time:24:00 (hrs:mins)
Support Status Page:Not available
G2 Review:https://www.g2.com/products/motive-technologies/reviews
Capterra Reviews URL:https://www.capterra.co.uk/software/138669/motive
My AskAI's Customer Support Readiness score:7/10
Email Response Time:24:00 (hrs:mins)
Support Status Page:Not available
G2 Review:https://www.g2.com/products/motive-technologies/reviews
Capterra Reviews URL:https://www.capterra.co.uk/software/138669/motive
My AskAI's Customer Support Readiness score:7/10
Learn More About Motive
About:Formerly KeepTruckin, offers a fleet management platform to improve the safety and efficiency of fleets.
Industry:Construction
Company Size:3,900 employees
Revenue:$187,500,000
Revenue Per Employee:$48,077
Industry:Construction
Company Size:3,900 employees
Revenue:$187,500,000
Revenue Per Employee:$48,077
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Ella Roy Customer Success Manager
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Read Zeffy's case study
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
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“It's saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas.”
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Ella Roy Customer Success Manager
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