Mike HeapMike is an experienced Product Manager who focuses on all the “non-development” areas of My AskAI, from finance and customer success to product design, copywriting, testing and more.
Table of Contents
- Are there alternatives to Gorgias Automate if I want an AI agent inside Gorgias?
- What’s the overall comparison of these 6 Gorgias Automate alternatives?
- How did I select these Gorgias AI agent alternatives?
- How did I compare these Gorgias AI agents?
- Gorgias integration
- Ease of setup
- Training sources
- Features
- Answer quality
- Improving
- Security
- Maturity
- Cost
- Is My AskAI a good Gorgias Automate alternative?
- How does My AskAI integrate into Gorgias?
- How easy is it to set up My AskAI in Gorgias?
- What knowledge sources can I train My AskAI on?
- What features does My AskAI have?
- How do I improve my My AskAI responses?
- How secure is My AskAI?
- Who is using My AskAI?
- How much does My AskAI cost?
- Is Yuma AI a good Gorgias Automate alternative?
- How does Yuma AI integrate into Gorgias?
- How easy is it to set up Yuma AI in Gorgias?
- What knowledge sources can I train Yuma AI on?
- What features does Yuma AI have?
- How do I improve Yuma AI responses?
- How secure is Yuma AI?
- Who is using Yuma AI?
- How much does Yuma AI cost?
- Is Eesel a good Gorgias Automate alternative?
- How does Eesel integrate into Gorgias?
- How easy is it to set up Eesel in Gorgias?
- What knowledge sources can I train Eesel on?
- What features does Eesel have?
- How do I improve Eesel responses?
- How secure is Eesel?
- Who is using Eesel?
- How much does Eesel cost?
- Is Aissist a good Gorgias Automate alternative?
- How does Aissist integrate into Gorgias?
- How easy is it to set up Aissist in Gorgias?
- What knowledge sources can I train Aissist on?
- What features does Aissist have?
- How do I improve Aissist responses?
- How secure is Aissist?
- Who is using Aissist?
- How much does Aissist cost?
- Is DigitalGenius a good Gorgias Automate alternative?
- How does DigitalGenius integrate into Gorgias?
- How easy is it to set up DigitalGenius in Gorgias?
- What knowledge sources can I train DigitalGenius on?
- What features does DigitalGenius have?
- How do I improve DigitalGenius responses?
- How secure is DigitalGenius?
- Who is using DigitalGenius?
- How much does DigitalGenius cost?
- Is VanChat a good Gorgias Automate alternative?
- How does VanChat integrate into Gorgias?
- How easy is it to set up VanChat in Gorgias?
- What knowledge sources can I train VanChat on?
- What features does VanChat have?
- How do I improve VanChat responses?
- How secure is VanChat?
- Who is using VanChat?
- How much does VanChat cost?
- So… which Gorgias Automate alternative is best in 2026?
- FAQs
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I know why you’re here…
You’re here because of one of two very specific things have happened:
- You turned on Gorgias Automate, saw your first bill for “automated resolutions” and briefly considered moving into the woods.
- You tried to set it up, but it either didn’t behave how you wanted… or it behaved “confidently wrong” (which is worse).
Either way, you still want the outcome: an AI agent inside Gorgias that can handle tier-1 support, keep customers happy, and hand over cleanly to humans when needed.
This post saves you the spreadsheet. You’ll get a quick shortlist, an apples-to-apples scoring table, and practical rollout guidance for using AI in Gorgias without setting your brand on fire.
Are there alternatives to Gorgias Automate if I want an AI agent inside Gorgias?
TL;DR: Yes—Gorgias has native AI via Automate, but there are multiple third-party AI agents that integrate into Gorgias via the app store and can reply, draft, tag, escalate, and/or run in safer “agent assist” modes.
Gorgias has been shipping automation since 2020, and it rebranded those automation features as Gorgias Automate in 2023.
It then launched its AI agent in July 2024, pitching a more “agentic” experience powered by generative AI.
But here’s the part many teams miss: you don’t have to use Gorgias’ native AI to get AI in Gorgias.
Gorgias has an app ecosystem, and several vendors ship Gorgias integrations via marketplace apps, including the My AskAI Gorgias app, AI Agents by Eesel, Aissist.io, Yuma AI, DigitalGenius (listed in the app ecosystem), and VanChat AI Chatbot.
The interesting bit isn’t “can it answer questions?”—it’s how the AI is allowed to operate inside Gorgias: direct replies, drafts, internal notes, copilot sidebars, tagging/routing, and how safely you can roll it out.
What’s the overall comparison of these 6 Gorgias Automate alternatives?
TL;DR: My AskAI and Yuma score highest overall due to strong Gorgias integration plus measurable improvement loops; Eesel and Aissist are strong configurable options; DigitalGenius is powerful but heavier to implement; VanChat is better viewed as a storefront chat + handover tool than a Gorgias-native replacement.
Because I know these days we all have very short attention spans, below are the scores out of 10 across the categories that actually matter in production (integration depth, setup friction, training sources, features, answer quality evidence, improving/QA tooling, security posture, maturity signals, and cost clarity).
Scoring is based only on publicly documented capabilities and published pricing/claims where available.
Scores (out of 10) | My AskAI | Yuma AI | Eesel | Aissist | DigitalGenius | VanChat |
Gorgias integration | 9 | 9 | 7 | 7 | 6 | 3 |
Ease of setup | 8 | 8 | 7 | 6 | 4 | 9 |
Training sources | 9 | 8 | 9 | 6 | 5 | 6 |
Features | 9 | 9 | 8 | 8 | 8 | 6 |
Answer quality (public evidence) | 8 | 8 | 7 | 7 | 6 | 5 |
Improving/QA loop | 9 | 8 | 8 | 8 | 5 | 6 |
Security | 8 | 8 | 6 | 6 | 5 | 4 |
Maturity | 6 | 7 | 7 | 6 | 9 | 5 |
Cost (clarity + efficiency) | 9 | 6 | 4 | 7 | 3 | 7 |
Overall (out of 90) | 75 (83%) | 71 (79%) | 63 (70%) | 61 (68%) | 51 (57%) | 51 (57%) |
How did I select these Gorgias AI agent alternatives?
TL;DR: I only included tools with a documented Gorgias integration via the marketplace (or official Gorgias docs) and enough public documentation to verify how they work in real support workflows.
This list is intentionally biased toward “things you can actually run inside Gorgias,” not generic website chatbots.
The filters were simple:
- They have a real Gorgias integration surfaced via marketplace listing and/or official setup docs (for example: My AskAI in the Gorgias app store, Eesel’s Gorgias integration docs, Aissist’s Gorgias gateway docs, Gorgias docs for Yuma, and Gorgias docs for VanChat.
- They can do at least one of: draft replies, internal notes, direct replies, tagging/routing, or human handover.
- There’s enough public detail to confirm what’s real vs what’s marketing.
Also: I’m a founder in this space and I sell My AskAI—so I’m not neutral. The only way to be fair is to be extremely specific, link everything, and let you sanity-check the claims.
How did I compare these Gorgias AI agents?
TL;DR: I compared agents on what they can do inside Gorgias, how safely they can be rolled out, what they can be trained on, how you debug/improve them, and what you’ll actually pay when usage ramps.
Gorgias integration
An “integration” can mean anything from “creates a ticket when chat escalates” to “can draft, tag, assign, and reply inside the ticket UI.”
Concretely, I looked for whether the tool supports:
- customer-facing replies (direct)
- internal notes/drafts (safer rollout)
- copilot/agent-assist experiences
- tagging/routing/assignment primitives (because that’s how real ops teams run support)
For example, Eesel documents explicit Gorgias actions like
gorgias_send_message and gorgias_tag_ticket, while Yuma’s official Gorgias integration describes draft vs auto-reply vs autonomous resolution choices and a ticket widget for “summarise” and “translate” inside Gorgias (Yuma AI Gorgias integration doc).Ease of setup
No-code matters… until you need to maintain it.
I scored higher when:
- the install is truly “connect app + authorize”
- you don’t need to build your own HTTP integrations or manage API keys everywhere
- safe rollout modes (drafts/internal notes) are first-class, not bolted on
There’s a big difference between “one-click install” (like My AskAI’s setup) and setting up HTTP integrations + credentials + event payloads (like the DigitalGenius Gorgias HTTP integration approach described in its docs).
Training sources
AI agents are only as good as what they can reliably ingest.
I rewarded agents that can ingest:
- your help center (ideally cleanly; crawling has trade-offs)
- macros/canned replies and historic tickets (huge for support accuracy)
- internal knowledge sources (Drive/Notion/Confluence/etc.)
- dynamic data (Shopify order status, customer details) via connectors and APIs
As an example of the “dynamic data” angle: both Gorgias AI and My AskAI have one-click Shopify integration support, and Yuma frames live integrations across the ecommerce stack (Yuma AI Gorgias integration doc).
Features
I’m not impressed by long feature lists.
I’m impressed by features that remove headcount or prevent escalations.
So I focused on looking for features like:
- multiple modes (drafts/internal notes/direct)
- multilingual capability
- guidance
- human handover/escalation patterns
- tools/actions and multi-step workflows (refunds, reships, account edits)
- tagging/routing primitives
Yuma, for example, explicitly frames process-driven automation via SOPs and “actions,” plus safe rollout controls like “Gradual Rollout” (Yuma Support AI page). Aissist emphasizes “sub agents” plus “Smart Actions” connected to APIs and ecommerce systems (Aissist security + platform docs, RESTful API Smart Actions).
Answer quality
This is the hardest to score fairly without running your own eval.
So I leaned on publicly checkable evidence, like:
- published resolution/automation stats and scale signals
- whether the system can cite sources / expose context
- whether it supports testing on historical tickets
Example: My AskAI publicly reports having resolved 1,170,303 conversations with a last-30-days resolution rate of 74.9% (as described in its comparison materials), while Yuma’s timeline claims “1 million resolved tickets” (Q4 2024) and Gorgias itself documents Yuma’s intended use as “draft/auto-reply/autonomous resolve” (Yuma timeline/about, Yuma Gorgias doc).
Improving
In production, “set it and forget it” is how you end up on Reddit.
I scored higher when vendors provide:
- visibility into gaps and failure modes
- automated improvement methods
- batch QA testing or historical simulation
- explainability (what sources were used, what actions ran)
- a way to correct the system quickly
My AskAI, for example, includes Inspect and Logs, Self-learning, and QA Testing. Yuma describes testing against historical tickets in “Playground” and instrumented automation analytics via a “Metrics Dashboard” (Yuma Metrics Dashboard announcement, Yuma FAQ).
Security
Most teams need at least GDPR + SOC 2.
Where vendors clearly publish it, I noted specifics like SOC 2 Type II and trust centers. For example, My AskAI and Gorgias are described as SOC 2 Type II compliant in their security comparison materials, and Yuma points to a Vanta-hosted trust center and “SOC 2 Type II” (Yuma trust center link).
Maturity
AI vendors pop up fast. Some disappear faster.
I scored maturity using signals like:
- years operating and documented product depth
- public, dated announcements and docs
- clarity of operating model (dashboards, rollout tooling, workflows)
DigitalGenius stands out on age (incorporated 2014, per its public corporate record referenced in documentation research), while Yuma’s timeline and Gorgias-first origin story is unusually explicit about when it entered the ecosystem (starting with a Gorgias store app in Nov 2022) (Yuma origin timeline).
Cost
I modelled costs using the pricing units each vendor actually publishes.
Two notes:
- Outcome-based pricing (“pay per resolution”) can look fair, but it becomes less predictable as your AI gets better—because you pay more when it resolves more.
- Usage-based pricing (per ticket / per interaction) is usually more predictable, and often gets effectively cheaper as resolution rates improve.
Example: Gorgias charges per “Automated resolution” at $0.90 per resolution on annual or $1.00 monthly, while My AskAI prices at $0.10 per ticket.
As this is such a critical consideration for most companies, I have put together these tables below so you can see what your monthly cost would be if you had 1,000, 10,000 and 50,000 tickets per month at both 50% and 75% resolution respectively (unfortunately a number of vendors don’t share pricing publicly so very difficult to get a true comparison):
50% resolution | My AskAI | eesel | Aissist | Yuma | Digital Genius | Van Chat |
1,000 tickets/mo | $149 | $639 | $240 | ??? | ??? | Visitor-based |
10,000 tickets/mo | $1,049 | $3,189 | $2,400 | ??? | ??? | Visitor-based |
50,000 tickets/mo | $5,049 | $15,189 | $12,000 | ??? | ??? | Visitor-based |
75% resolution | My AskAI | eesel | Aissist | Yuma | Digital Genius | Van Chat |
1,000 tickets/mo | $149 | $639 | $240 | ??? | ??? | Visitor-based |
10,000 tickets/mo | $1,049 | $3,189 | $2,400 | ??? | ??? | Visitor-based |
50,000 tickets/mo | $5,049 | $15,189 | $12,000 | ??? | ??? | Visitor-based |
Is My AskAI a good Gorgias Automate alternative?
TL;DR: If you want a Gorgias AI agent that’s predictable in cost, supports safer rollout modes (internal notes + copilot), and can train on a wide range of internal sources, My AskAI is built for exactly that.
I’m obviously biased here (as this is ours), but I’ll keep this factual and link everything.
My AskAI is a Gorgias AI agent you install via the approved Gorgias marketplace app. It’s designed to reply using generative AI by reasoning over your connected knowledge.
How does My AskAI integrate into Gorgias?
My AskAI runs inside Gorgias via the marketplace app and supports multiple operating modes, including:
- direct customer replies (email + chat, and also other channels you use inside Gorgias like Facebook Messenger and Instagram)
- internal-note-only replies for safer rollout (internal notes mode in Gorgias)
- a copilot experience injected into Gorgias via the My AskAI Chrome extension
If you’ve ever wanted to test AI “in production” without letting it speak to customers yet, internal notes + copilot is the safe path.
How easy is it to set up My AskAI in Gorgias?
It’s properly no-code:
- add knowledge (help center / website)
- optionally connect Shopify
- install the My AskAI Gorgias app
- test with batch testing, then go live (many teams start in internal notes first)
There’s no flow builder—My AskAI leans on generative AI + connected knowledge, with optional behavior control via Guidance.
What knowledge sources can I train My AskAI on?
My AskAI supports a wide set of training sources beyond Gorgias-only knowledge, including internal tools like Google Drive, Notion, Confluence, OneDrive, Dropbox, SharePoint, plus Salesforce—and it supports other helpdesk knowledge sources like Zendesk/Freshdesk/Intercom help articles.
You can also train on your historic tickets if you haven’t had the chance to put together a knowledge base or help center.
It also supports “internal-only usage modes” so private sources can be restricted to agent-assist use cases (private/internal mode).
You can also add knowledge snippets directly as Custom Answers without publishing a whole article.
What features does My AskAI have?
In the Gorgias context, the standout set is:
- multiple reply modes (direct, copilot, internal notes)
- personalized data via Shopify and extensible integrations via APIs and tools like the User Data API and Actions (Tools)
- multi-step workflows via Tasks
How do I improve my My AskAI responses?
This is one of My AskAI’s strongest areas:
- identify missing coverage and auto-generate knowledge via Self-learning
- debug exactly why something happened via Inspect and Logs
- regression test and score changes via our QA Test tool
We also provides an AI CSAT score per ticket, which is useful when you don’t want to wait for human CSAT.
How secure is My AskAI?
My AskAI is GDPR, CCPA compliant and SOC 2 Type II compliant, but does not currently hold HIPAA certification. We’ve got a detailed breakdown of practices in My AskAI security & privacy documentation.
Who is using My AskAI?
We publicly report having resolved 1,170,303 conversations and a last-30-day resolution rate of 74.9% (you can see this live on our homepage).
How much does My AskAI cost?
My AskAI charges per ticket, you can find our pricing on our pricing page.
To keep things simple, we charge $0.10 per ticket, regardless of whether the AI “resolves” it.
If you want to model your own savings against Gorgias resolution pricing, here’s a Gorgias ROI calculator.
Is Yuma AI a good Gorgias Automate alternative?
TL;DR: Yuma is a purpose-built ecommerce automation agent with deep Gorgias coverage across text channels, strong rollout controls, and performance-based pricing starting at $350/month for 500 AI resolutions.
Yuma’s origin story is unusually tied to Gorgias: it launched as a Gorgias Store app in November 2022, and Gorgias documents that it became the first OpenAI GPT-powered assistant in the Gorgias App Store in early 2023 (Yuma origin timeline, Gorgias Yuma documentation).
How does Yuma AI integrate into Gorgias?
Gorgias documents Yuma as a one-click install that creates an HTTP integration as part of setup (Yuma AI install steps).
In Gorgias, Yuma can be configured to do nothing, generate drafts, auto-reply, or autonomously resolve tickets using agents that can take actions (Yuma AI Gorgias integration doc).
Channel coverage (as documented by Gorgias) includes text-based channels like email, chat, contact form, Instagram DM, Facebook Messenger, Help Center, and WhatsApp—though Gorgias also documents “Ticket Assistant” channel limitations (supporting only email, chat, Instagram DM, Facebook Messenger, and Help Center) (Yuma AI channel limitations).
How easy is it to set up Yuma AI in Gorgias?
Yuma claims “zero engineering work to set up” and describes a managed onboarding model where an account manager helps configure processes and integrations (Yuma FAQ).
It also documents a gradual rollout approach starting at 5–10% of eligible tickets so you can review quality before scaling (Yuma Support AI gradual rollout).
What knowledge sources can I train Yuma AI on?
Yuma captures/stores help center & FAQ entries, macros, Shopify content pages/product info, a subset of historical recent tickets for training, and new tickets after installation (Yuma AI data policy section).
Yuma also claims broader source support in its FAQ (past tickets, help center, policy documents, spreadsheets, Google Docs, PDFs, etc.) (Yuma FAQ knowledge sources).
What features does Yuma AI have?
Yuma positions itself around SOP-driven automation with workflows and actions, including:
- guidelines (“do-not-say lists” / legal phrases / tone constraints)
- hard limits and fraud-related controls
- a Process Builder with many pre-built actions and custom webhook actions
- “Playground” testing against historical tickets before going live
These are described across its product pages and announcements (Yuma Guidelines announcement, Metrics Dashboard announcement).
How do I improve Yuma AI responses?
Yuma’s analytics can be seen via its metrics dashboard and automation health tooling, and they also say you can test automations against historical tickets in their Playground (Yuma Metrics Dashboard, Yuma FAQ Playground).
How secure is Yuma AI?
Yuma is SOC 2 Type II compliant with a Vanta-hosted trust center (Yuma trust center). Their Gorgias’ documentation also notes data is stored in the US for this integration (Yuma AI data storage note).
Who is using Yuma AI?
Yuma publishes ecommerce-focused case studies and their timeline claims reaching 100 clients (Q1 2024) and 1 million resolved tickets (Q4 2024) (Yuma timeline).
How much does Yuma AI cost?
Yuma uses performance-based pricing: the Gorgias app store listing includes a Starter plan at $350/month with 500 autonomous resolutions/month and unlimited ticket volume (Yuma Gorgias app listing pricing). Yuma’s FAQ also states brands only pay for tickets fully resolved by AI (Yuma FAQ pricing model).
Is Eesel a good Gorgias Automate alternative?
TL;DR: Eesel is a mature, configurable agent with strong training sources (help center, macros, past tickets) and Gorgias ticket actions, but the Gorgias experience leans heavily on a Chrome sidebar and some handoff functionality is configured on request.
Eesel was founded in 2020 and has a deep documentation set including “Agent 2.0” deployment/testing and analytics pages (Eesel security and privacy, testing and deployment).
How does Eesel integrate into Gorgias?
The Gorgias flow is: install from the app store, connect/authorize, and (critically) install the extension—the main feature is a sidebar assistant that drafts replies inside Gorgias (Gorgias doc for AI Agents by Eesel).
Eesel also documents explicit Gorgias actions such as public reply, internal notes, assignment, tagging, and ticket creation in its Gorgias integration docs (Eesel Gorgias integration actions).
One known limitation: Gorgias’ own doc states human handoff is “supported on request” and not yet self-served (Gorgias Eesel handoff limitation).
How easy is it to set up Eesel in Gorgias?
Setup is mostly no-code (app install + authorize + extension), but Eesel is built for teams willing to configure behavior via prompts/instructions and actions (Eesel prompt and actions).
It does, however, document safer rollout patterns like “draft replies only” and “human in the loop” approval before public replies (Eesel testing and deployment guide).
What knowledge sources can I train Eesel on?
Eesel supports help centers, macros/canned responses, and past tickets as training sources in the helpdesk context, plus sources like Google Drive, Notion, Confluence, websites, SharePoint, and more (Eesel training best practices, Eesel Gorgias integration).
For restricted help centers, it documents using the browser extension to add pages, or contacting Eesel on a paid plan for restricted crawl/sync.
What features does Eesel have?
Eesel’s feature set (as evidenced in docs and pricing) includes:
- copilot-style helpdesk assistant
- AI agent operation on helpdesk tickets (Business plan)
- past-ticket training and bulk simulation
- triage-style actions (tag/assign) and configurable triggers/actions
How do I improve Eesel responses?
Eesel exposes analytics including “gap in training” and resolution/CSAT categorization, and it supports running bulk simulations over past tickets to compare AI vs human replies (Eesel analytics outputs, Eesel pricing: bulk simulate).
It also documents a way to edit a response so future replies update based on that correction.
How secure is Eesel?
Eesel states GDPR and CCPA compliance, and lists SOC 2 Type II as “in progress,” plus explicitly states it is not HIPAA/BAA compliant (Eesel security and privacy).
Who is using Eesel?
Eesel claims it is “trusted by more than 1,000 customer service teams” on its pricing page (Eesel pricing page) and they have an extensive set of case studies.
How much does Eesel cost?
Eesel prices by subscription tiers with included “interactions,” where each time the AI processes a message counts as an interaction (Eesel pricing).
Published monthly pricing includes:
- Team: $299/month for 1,000 interactions
- Business: $799/month for 3,000 interactions
It also sells “AI engineering consulting” at $999 per 8 hours.
Don’t choose Eesel if…
- you want a pure “in-Gorgias” experience without relying on an extension sidebar
- you need self-serve human handoff configuration (Gorgias documents it as “on request” today)
- you aren’t strong at prompting and aren’t prepared to pay for their AI engineering consulting add-on at $999/mo for 8 hours.
Is Aissist a good Gorgias Automate alternative?
TL;DR: Aissist offers Auto-Pilot (auto-send), Auto-Draft (human review), a Co-Pilot panel, auto-tagging, translation, and summarization in Gorgias—but the Gorgias integration is tag-driven and knowledge ingestion is heavily “web + Google Docs/Sheets” oriented.
Aissist positions itself around a “hybrid AI workforce” and a multi-agent architecture using sub-agents and “assets” (Aissist docs, Aissist security).
How does Aissist integrate into Gorgias?
The Gorgias installation is via the app store “Connect App” flow, then you configure a Gorgias gateway in Aissist with your subdomain and authorization; Gorgias creates an HTTP integration during this process (Gorgias Aissist integration doc, Aissist Gorgias gateway doc).
Aissist supports:
- Auto-Pilot (draft + send automatically)
- Auto-Draft (draft for review)
- Co-Pilot inside Gorgias
- ticket summaries and translation
- automatic tag creation
One hard limitation: the Gorgias integration “relies only on tags” as the managing mechanism; if it’s not tagged correctly, it won’t process the ticket (Aissist managing points note).
How easy is it to set up Aissist in Gorgias?
Connecting the gateway is no-code, but the overall system expects you to configure instructions, sub-agents, assets, and optionally Smart Actions, then test via Simulator/Debuggers (Aissist deploy gateway guide).
It also warns that platform authorization can expire after three days of inactivity, requiring renewal (Aissist authorization expiry note).
What knowledge sources can I train Aissist on?
Aissist’s “assets” support:
- website/domain ingestion
- individual web pages
- Google Docs and Google Sheets as assets
For files like PDFs/DOCs/Excels, it directs users to put them in Google Drive and share them (rather than uploading directly) (Aissist assets ingestion guidance).
Update behavior differs: single web pages are checked every 24 hours, while domain ingestion depends on Bing/Google indexing speed (which can be days/weeks) (Aissist website asset freshness).
What features does Aissist have?
Aissist highlights:
- multi-agent/sub-agent orchestration
- Smart Actions connected to Shopify and REST APIs (including write actions like address updates or cancellations as described in integration docs)
- auto-tagging and ticket-level tools inside Gorgias
How do I improve Aissist responses?
Aissist provides several explicit debugging tools:
- Simulator (with “output context” showing what influenced the answer)
- Asset Debugger (coverage + conflicts)
- Action Debugger
- “Teach AI with examples” workflow where agents correct and reinforce future behavior
How secure is Aissist?
Aissist’s security page claims encryption (AES-256 at rest, TLS 1.2+ in transit), PII masking, audit logging, and compliance positioning (GDPR and ISO claims) (Aissist security page).
However, there is an inconsistency: its Delve trust center lists “ISO 27001 in progress,” while their marketing security page uses “ISO 27001 certified” phrasing (Aissist Delve trust center). Practically: you’ll want to verify status in a sales/security review.
Who is using Aissist?
Their site cites a number of customer logos/stories and they have claims varying customer counts across pages (200+, 300+, 1000+ appear in different places).
How much does Aissist cost?
Aissist prices per “interaction” (an exchange between customer and AI), with a free tier up to 3,000 interactions and paid per-interaction tiers (e.g., $0.09/interaction shown publicly) (Aissist pricing).
Is DigitalGenius a good Gorgias Automate alternative?
TL;DR: DigitalGenius can perform a wide range of Gorgias ticket actions (reply via multiple channels, internal notes, tagging, macros, snoozing, assignment, CSAT survey creation), but setup is heavier and Gorgias knowledge base syncing is explicitly limited.
DigitalGenius is the “older-school automation platform that now uses GenAI,” with a flow engine approach.
How does DigitalGenius integrate into Gorgias?
DigitalGenius uses multiple integration mechanisms:
- an OAuth connection in the DigitalGenius dashboard
- a Gorgias HTTP integration that posts “Ticket message created” events into a DigitalGenius flow execution endpoint (region-specific US/EU endpoints are documented)
- API-key-based auth for various Gorgias actions inside flows
How easy is it to set up DigitalGenius in Gorgias?
Compared to app-store-only installs, it’s more technical:
- you’re configuring HTTP integrations in Gorgias
- you’re managing auth headers and credentials
- you’re building/maintaining flows
If your team is comfortable with that (or you have automation engineers), it can be a feature—not a bug.
What knowledge sources can I train DigitalGenius on?
There is one major Gorgias-specific limitation to Digital Genius: DigitalGenius states it is “unable to sync with KnowledgeBase” because Gorgias does not support KB endpoints, and they suggest using a manual Google Sheets upload for FAQs (DigitalGenius knowledge base sync limitation).
What features does DigitalGenius have?
Inside Gorgias, DigitalGenius documents actions for:
- customer replies (email, SMS, WhatsApp)
- internal notes
- ticket updates (status, tags, assignee, snooze)
- applying macros
- creating CSAT surveys
- retrieving ticket/customer/message objects and even voice call retrieval
(These are enumerated across their Gorgias action set in its Flow actions docs.)
How do I improve DigitalGenius responses?
DigitalGenius is very workflow-driven; improvement tends to mean iterating flows, knowledge uploads, and debugging action behavior. It also supports translation via a “Translate Text” action using Google Translate API.
There isn’t the same “support-operator-first” improvement UX described publicly (batch simulation, gaps dashboards) as with some newer tools—at least not in the documented material surfaced here.
How secure is DigitalGenius?
From what I could find there are a number of operational security hints (masking credit card numbers in the widget, JWT-signed user metadata), plus a terms stance that it may use anonymised customer content to improve internal AI/ML models (DigitalGenius terms stance on anonymised training).
If you’re in a regulated environment, you’ll need to run a real vendor security review.
Who is using DigitalGenius?
DigitalGenius’ homepage includes named customer testimonials and claimed outcomes (e.g., reduced wait times). You can read some of their case studies here.
How much does DigitalGenius cost?
After looking everywhere on their site I came to the conclusion, it’s very much a “price on request” scenario (read: enterprise pricing and above).
Is VanChat a good Gorgias Automate alternative?
TL;DR: VanChat is best viewed as a Shopify-focused storefront chatbot that hands over to Gorgias by creating a ticket (tagged “vanchat”), not as a Gorgias-native AI agent that works tickets inside the helpdesk.
VanChat launched on the Shopify App Store on Feb 6, 2024 and positions itself as “GPT-powered” for Shopify merchants (VanChat Shopify listing, Gorgias VanChat documentation).
How does VanChat integrate into Gorgias?
Gorgias documents VanChat as an app store integration where, on handoff, VanChat creates a Gorgias ticket via the API channel and includes the full conversation history, automatically tagging it with “vanchat” (Gorgias VanChat handoff behavior).
Useful—but fundamentally different from “AI agent runs inside Gorgias and replies to tickets.”
How easy is it to set up VanChat in Gorgias?
VanChat and Shopify marketplace materials position setup as no-code, with a connect + authorization flow (VanChat tutorial, Shopify listing).
What knowledge sources can I train VanChat on?
VanChat’s docs describe training via:
- automatic Shopify store data ingestion
- adding links (web pages)
- Q&A (manual or bulk via Excel)
- files (PDF/CSV/DOCX under 5MB)
- text blocks used as rules/constraints
What features does VanChat have?
VanChat’s positioning is heavily sales + shopping assistance oriented (product recommendations, inventory/product data, order tracking), with multilingual support listed in its Shopify app listing (VanChat Shopify listing languages).
In the Gorgias context, its key “feature” is creating the ticket on handoff with context.
How do I improve VanChat responses?
VanChat documents reviewing conversation history and correcting wrong answers via a “Correct” action, plus cleaning outdated data sources (VanChat optimization docs).
How secure is VanChat?
VanChat’s privacy policy includes GDPR and CCPA/CPRA sections and mentions SSL encryption for payment transactions and secure server storage (VanChat privacy policy).
There are no SOC 2 / ISO certifications as far as I could see.
Who is using VanChat?
VanChat’s pricing page claims “trusted by over 1000+ brands running on Shopify,” and it has a Shopify listing with a large number of reviews and a 5.0 rating displayed on the listing page (VanChat pricing claim, Shopify reviews listing).
How much does VanChat cost?
VanChat has Shopify-tiered monthly pricing with visitor caps (e.g., $19/month entry tier is shown on the Shopify listing), and the Gorgias app store listing shows “Starting $39/month” (Shopify pricing tiers, Gorgias VanChat listing).
Because pricing is visitor-based rather than ticket-based or resolution-based in the captured material, you’ll need to model fit based on your storefront traffic and handoff rate.
So… which Gorgias Automate alternative is best in 2026?
TL;DR: If you want the best balance of price predictability + safe rollout + broad training sources, pick My AskAI; if you want a heavily ecommerce-automated agent with managed onboarding and outcome pricing, pick Yuma; if you want configurable helpdesk actions and simulations, shortlist Eesel and/or Aissist and test on your own tickets.
If you only remember one thing, make it this:
Don’t pick based on the demo. Pick based on how safely you can go live and how quickly you can improve week 2–8.
My take, based on documented capabilities:
- Pick My AskAI’s Gorgias integration if you want predictable (and affordable) per-ticket costs, plus internal-notes mode and copilot for safe rollout, plus a strong improvement loop (Inspect and Logs, Self learning, QA Testing).
- Pick Yuma if you want an ecommerce-first automation agent with strong rollout controls (5–10% gradual rollout) and performance-based pricing starting at $350/month for 500 resolutions (Yuma Gorgias listing).
- Pick Eesel if you want explicit Gorgias actions and strong training sources (help center + macros + past tickets) and you don’t mind an extension-led workflow (Eesel Gorgias integration).
- Pick Aissist if you want a multi-agent/sub-agent architecture, smart actions, and good debugging tooling—but you’re okay with tag-driven control in Gorgias (Aissist Gorgias gateway).
- Pick DigitalGenius if you have automation engineers and want deep workflow orchestration across many Gorgias primitives—just accept heavier setup and the KB sync limitation.
- Pick VanChat if you’re solving storefront chat + handoff, not “Gorgias AI agent replacement.”
FAQs
Can I use AI in Gorgias without using Gorgias Automate?
What’s the safest way to roll out an AI agent in Gorgias?
Start with drafts or internal notes so humans approve or review responses before customers see anything. For example, My AskAI supports internal notes mode inside Gorgias, and Eesel recommends staged rollout using draft replies and Human-in-the-Loop approvals (Eesel testing & deployment guide).
Which alternatives can auto-tag or route tickets in Gorgias?
Eesel documents a specific Gorgias ticket tagging action (
gorgias_tag_ticket) (Eesel Gorgias actions). Aissist also documents that it can create tags and relies on tags as its managing mechanism in Gorgias (Aissist Gorgias gateway). Yuma’s integration copy also describes ticket tagging as part of workflows (Yuma Gorgias integration materials).How does outcome-based pricing differ from per-ticket pricing?
Outcome-based pricing charges when the vendor decides a ticket was “resolved” by AI (for example, Gorgias charges per “Automated resolution” at $0.90 on annual or $1.00 monthly). Per-ticket pricing charges whenever AI is involved with a ticket regardless of resolution, like My AskAI’s published $0.10 per ticket pricing model (My AskAI pricing).
Which alternatives support training on macros and past tickets?
My AskAI, Yuma and Eesel all explicitly supports macros/canned responses and past tickets as training sources.
Written by
Mike Heap
Mike is an experienced Product Manager who focuses on all the “non-development” areas of My AskAI, from finance and customer success to product design, copywriting, testing and more.
