Discord's Customer Support Details
VoIP, instant messaging and digital distribution platform designed for creating communities.
Trying to get in touch with support for a lot of SaaS businesses can be tricky. Emails, live chats and help docs are often hidden away, making it hard for you to get a straight answer. So we’ve put all the useful information in one place for you for Discord, along with a Customer Support readiness score telling you how easy it is for you to get an answer from them if you are still thinking about signing up.
Discord'sSupport Channels
Support Email:support@discordapp.com
Live Chat Provider:Zendesk
Human Live Chat Available:No
Human + AI Live Chat Available:No
Help Center:https://support.discord.com/hc/en-us
Community:https://support.discord.com/hc/en-us/community/
Developer Docs:https://support-dev.discord.com/hc/en-us
Status Page:https://discordstatus.com/
Live Chat Provider:Zendesk
Human Live Chat Available:No
Human + AI Live Chat Available:No
Help Center:https://support.discord.com/hc/en-us
Community:https://support.discord.com/hc/en-us/community/
Developer Docs:https://support-dev.discord.com/hc/en-us
Status Page:https://discordstatus.com/
Discord's Customer Support Quality & Performance
Chat Response Time:Unknown (hrs:mins)
Email Response Time:0:09 (hrs:mins)
Support Status Page:Not available
G2 Review:Not available
Capterra Reviews URL:https://www.capterra.co.uk/software/1022442/discord
My AskAI's Customer Support Readiness score:5/10
Email Response Time:0:09 (hrs:mins)
Support Status Page:Not available
G2 Review:Not available
Capterra Reviews URL:https://www.capterra.co.uk/software/1022442/discord
My AskAI's Customer Support Readiness score:5/10
Learn More About Discord
About:VoIP, instant messaging and digital distribution platform designed for creating communities.
Industry:Communications
Company Size:3,900 employees
Revenue:$428,000,000
Revenue Per Employee:$109,744
Industry:Communications
Company Size:3,900 employees
Revenue:$428,000,000
Revenue Per Employee:$109,744
More Saas Companies inCommunications
See all SaaS Customer Support details
AffordableAI customer support agentwithin your existing live chat
Reduce support costs and let your team stay focus on customer retention with your new customer support assistant,powered by AI.
30 day free trial. Full access. No credit card required.
Our AI customer support agents are already used by 👇
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
Zinc
Zinc
Read Zinc's case study
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
Zeffy
Read Zeffy's case study
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
Natalie Onions VP of Customer Experience
Customer.io($50M+ ARR)
Customer.io($50M+ ARR)
Read Customer.io's case study
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
Howard Blick Customer Service Team Lead
Freecash
Freecash
Read FreeCash's case study
“The difference was immediate. Customers get instant answers and our team can dedicate more time to solving complex problems"
“What impressed us most was the flexibility and dedication of the My AskAI team. They never said, 'We can't do that,' and always worked to find a solution that fit our needs. They've helped us solve real problems and shown us how AI can transform customer service”
Benjamin Mepsted Chief Customer Officer
Swytch Bike
Swytch Bike
Read Swytch Bike's case study
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
Zinc
Zinc
Read Zinc's case study
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
Zeffy
Read Zeffy's case study
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
Natalie Onions VP of Customer Experience
Customer.io($50M+ ARR)
Customer.io($50M+ ARR)
Read Customer.io's case study
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
Howard Blick Customer Service Team Lead
Freecash
Freecash
Read FreeCash's case study
Use cases
Customer Support AI AgentInternal Knowledge Base AI AssistantAI Copilot (Chrome Extension)Automatically tag Zendesk tickets using AIAI Email AssistantIndustries
SaaS / Techecommerce / B2CBlog
Customer.io case study (47% AI deflection)Getting started with AI-first customer supportZeffy case study (84% AI deflection)All blog articlesAll case studiesKnowledge integrations
Google Drive integrationNotion integrationAll integrationsHelp & Support
Help docsFeedback & IssuesPassword resetUseful links
HomePricingCase studiesEnterpriseLoginCustomer support integrations
Chrome ExtensionFreshchatHubSpotIntercomZendesk (Support Inbox)Zendesk (Messaging)Slack integrationOther support integrations
CrispDixaDriftFrontGorgiasKustomerLiveChatTawkTidioZoho SalesIQResources & Guides
Guide to AI-First Customer SupportAI Support Agent Vendor ChecklistDirectories
SaaS customer support directory & ratingsAI customer support agent directory (40+ products compared and analysed)How to use Zendesk — Over 30,000 questions answered425 side products driving millions of free visits / moFree AI Tools
AI email reply generatorTurn screenshots into Help DocsCreate OpenAI GPTsLearn More
About usAffiliate programCustomer reviewsChangelogBoring Bits
Privacy PolicyTermsCookiesAcceptable Use