SaaS Customer Support Directory
Find out how to get in touch with customer support for each of the top SaaS companies, and how their support performs…
Find SaaS customer support information & ratings
Company Name
Live Chat
Response Time (hrs:mins)
Customer Support Score
Employees
Industry
Revenue
ClickUp
Ada
Email: 24:00
9
1,100
Productivity & Collaboration
$14,300,000
OpenAI
Intercom
Not available
9
1,900
AI
$1,600,000,000
Zapier
Intercom
Email: 7:56
9
1,300
Automation
$250,700,000
Brightwheel
Intercom
Chat: Instant
9
420
Education
$21,460,000
Zoho
Zoho
Email: 10:04
9
22,000
Office
$1,000,000,000
Grammarly
Ada
Email: 17:15
8
1,500
Office
$178,900,000
Hubspot
Hubspot
Chat: Instant
8
10,000
Marketing
$883,000,000
Carta
Intercom
Not available
8
2,000
Finance
$330,000,000
ahrefs
Intercom
Email: 7:15
8
180
SEO
$100,000,000
Notion
N/a
Email: 0:06
8
3,100
Productivity & Collaboration
$119,400,000
ActiveCampaign
Zendesk
Email: 3:25
8
820
Marketing
$195,300,000
Canva
Ada
Email: 24:00
7
13,000
Design
$2,000,000,000
Checkr
Ada
Email: 2:18
7
1,400
Recruitment
$200,000,000
Calendly
Ada
Chat: Instant
7
640
Productivity & Collaboration
$276,100,000
Motive
Ada
Email: 24:00
7
3,900
Construction
$187,500,000
Airtable
Forethought
Email: 7:16
7
740
Productivity & Collaboration
$375,000,000
Stripe
Own
Email: 24:00
7
8,900
Finance
$14,400,000,000
Databricks
Own
Chat: Instant
7
8,300
AI & Analytics
$1,600,000,000
Zendesk
Zendesk
Chat: Instant
7
6,200
Customer Service
$1,580,000,000
Klaviyo
None
Email: 3:37
7
2,200
Marketing
$703,228,000
Workable
Forethought
Chat: Instant
6
810
Recruitment
$25,000,000
Namecheap
Own
Email: 0:09
6
1,500
Hosting
$335,600,000
Cloudflare
None
Email: 2:43
6
4,200
Hosting
$1,297,000,000
Monday
None
Email: 16:12
6
2,200
Productivity & Collaboration
$730,000,000
Dialpad
Dialpad
Email: 3:13
5
1,200
Communications
$255,600,000
Front
Front
Email: 21:52
5
370
Customer Service
$67,000,000
Seismic
Intercom
Email: 0:19
5
1,400
Sales
$375,000,000
Druva
Intercom
Not available
5
1,300
Cybersecurity
$200,000,000
Gong
Netomi
Not available
5
1,500
Sales
$244,600,000
Outreach
Own
Email: 0:10
5
1,300
Sales
$206,600,000
Salesforce
Own
Not available
5
80,000
Sales
$31,352,000,000
Dropbox
Own
Email: 24:00
5
3,800
Storage
$2,325,000,000
Discord
Zendesk
Email: 0:09
5
3,900
Communications
$428,000,000
Webflow
None
Not available
5
1,200
Web
$100,000,000
Retool
None
Email: 18:20
5
360
Automation
$93,500,000
Github
None
Not available
5
5,600
Developer Tools
$1,000,000,000
Slack
None
Email: 0:05
5
3,500
Communications
$1,500,000,000
CustomerIO
Zendesk
Email: 5:49
4
320
Marketing
$50,000,000
Navan
Terminus
Not available
4
2,300
Travel
$421,000,000
Yotpo
None
Email: 120:00
4
930
Marketing
$141,000,000
Rubrik
None
Not available
4
3,600
Cybersecurity
$500,000,000
Miro
None
Not available
4
2,700
Productivity & Collaboration
$300,000,000
Talkdesk
None
Not available
4
1,300
Customer Service
$250,000,000
Xero
None
Not available
4
5,300
Finance
$873,517,000
Fivetran
None
Email: 18:48
4
1,000
Data & Analytics
$200,000,000
Trello
None
Email: 18:53
4
110
Productivity & Collaboration
$19,300,000
Moz
None
Email: 9:24
4
360
SEO
$70,000,000
Okta
None
Not available
4
7,300
Security
$2,260,000,000
Google
None
Not available
4
279,000
Search
$279,800,000,000
Microsoft
None
Chat: 0:07
4
238,000
Office
$218,310,000,000
Upwork
None
Chat: Instant
4
540
Freelancing
$760,000,000
Rippling
Qualified
Email: 24:00
3
2,900
HR
$296,700,000
Cohesity
None
Not available
3
2,300
Cybersecurity
$358,000,000
SendGrid
None
Not available
3
449
Marketing
$112,000,000
Twilio
None
Email: 1:00
3
8,200
Marketing
$4,099,999,000
LinkedIn
None
Email: 24:00
3
25,000
Social Media
$13,800,000,000
Yardi
None
Not available
2
6,000
Real Estate
$1,300,000,000
Sumo
None
Email: 4:13
2
15
Marketing
$8,000,000
Fiverr
None
Email: 0:26
2
545
Freelancing
$353,000,000
All SaaS Companies Customer Support Info
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones
CX and Service Leader
Zinc
Zinc
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy
Customer Success Manager
Zeffy
Zeffy
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
Natalie Onions
VP of Customer Experience
Customer.io ($50M+ ARR)
Customer.io ($50M+ ARR)
“The difference was immediate. Customers get instant answers and our team can dedicate more time to solving complex problems"
“What impressed us most was the flexibility and dedication of the My AskAI team. They never said, 'We can't do that,' and always worked to find a solution that fit our needs. They've helped us solve real problems and shown us how AI can transform customer service”
Benjamin Mepsted
Chief Customer Officer
Swytch Bike
Swytch Bike
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
Howard Blick
Customer Service Team Lead
Freecash
Freecash
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones
CX and Service Leader
Zinc
Zinc
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy
Customer Success Manager
Zeffy
Zeffy
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
Natalie Onions
VP of Customer Experience
Customer.io ($50M+ ARR)
Customer.io ($50M+ ARR)
“The difference was immediate. Customers get instant answers and our team can dedicate more time to solving complex problems"
“What impressed us most was the flexibility and dedication of the My AskAI team. They never said, 'We can't do that,' and always worked to find a solution that fit our needs. They've helped us solve real problems and shown us how AI can transform customer service”
Benjamin Mepsted
Chief Customer Officer
Swytch Bike
Swytch Bike
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