Alex is an experienced CTO and founder who largely focuses on all the technical areas of My AskAI, from AI Engineering, Technical Product Management and overall Platform Development.
Table of Contents
- What is SiteGPT?
- Key Features
- Pricing
- What is My AskAI?
- Key Features
- Pricing
- Sitegpt vs. My AskAI Comparison: Use Cases
- 1. Business-Specific AI Chatbot Creation
- 2. Near-Instant Customer Support
- 3. Customer Insight Analytics
- 4. Seamless Integration
- 5. Up To Date AI Assistant
- So Which is Better: SiteGPT or My AskAI?
What is SiteGPT?
Key Features
- Production-ready chatbot solution:Coding isn’t required to produce your personalized chatbot. Just upload files such as CSV, TXT, DOCX, PDF, PPTX, and MD, or enter your website URL to train your bot. The size limit per upload is 10 MB.
- 24/7 Instant Customer Service:SiteGPT is available around the clock to address basic customer queries.
- Lead Generation:SiteGPT collects visitors’ details for your team’s list of potential leads.
- Chatbot customization:Improve UX by using customized layout, color, and logos.
- Seamless agent transfer:Users may opt to escalate their concerns from chatbot to live agents.
- Direct Integration:SiteGPT can respond to customer queries over other communication platforms like Facebook Messenger, Crisp, Zendesk, and Slack.
Pricing
- Starter:$49/mo
- Growth:$99/mo
- Scale:$399/mo
- Enterprise:$999/mo
What is My AskAI?
Key Features
- 24/7 Lightning-speed AI response: My AskAI uses your uploaded content to instantly respond to customer questions. Every answer references at most 4 relevant pieces of text to ensure the AI’s response is on point.
- Effortless setup:No coding is required to get started. Create and train your AI assistant within minutes by uploading files such as PDF, XLSX, CSV, DOCX, or TXT or entering your site URL. You can also add media files like MP2, MP4 (audio only), WAV, and more, as well as online storage like Google Drive and One Drive. The file size limit per upload is 20 MB.
- Easy human handover process:Every chat widget has a contact icon and a “talk to a person” button for quick transfer of conversation to your live agents.
- Customer Insights:My AskAI can analyze conversations to identify common topics, issues, and feedback to help you provide better products and services to customers.
- Smart fix suggestions:My AskAI provides helpful suggestions for topics that reach 3 or more conversations in your insights dashboard.
- AI assistant integration:Connect My AskAI to other productive tools like Slack, Intercom, Freshdesk, and more.
- Multilingual support:Train your AI assistants in 95 different languages to provide support services to non-English customers.
- Full customization:Every aspect of your AI assistant is customizable—brand logo, color, starter questions, widget behavior, and more.
- Weekly website sync:My AskAI automatically looks for and adds new pages to your website so your assistants are always up to date.
Pricing
- Free:$0/mo
- Essentials:$13.30/mo
- Pro:$66/mo
- Enterprise:price available upon inquiry
Sitegpt vs. My AskAI Comparison: Use Cases
1. Business-Specific AI Chatbot Creation
- SiteGPT:Upload files, enter URL, and connect online resources to train AI chatbots. However, file sources must be mostly “text-based” (like PDF, DOCX, or PPTX) to work. Maximum file size is 10 MB. You need to email SiteGPT for file sources larger than 10 MB.
- My AskAI:Aside from “text-based” files and online resources, you can also add media files like MP2, MP4, and WAV to train your AI assistant. The maximum file size is higher than SiteGPT, which is 20 MB.
2. Near-Instant Customer Support
- SiteGPT:Refers to your uploaded content to give quick and accurate responses to customer queries.
- My AskAI:Scan your content uploads to give instant answers. Every response comes with sources that can either be a piece of text or a page on your website.
3. Customer Insight Analytics
- SiteGPT:Your chatbot dashboard presents the percentage of customers who gave positive or negative feedback to your chatbot.
- My AskAI:In your My AskAI “Insights” section, you can check the summary of conversation topics, AI resolved percentage, and time saved. Get smart suggestions for every topic appearing in three or more conversations.
4. Seamless Integration
- SiteGPT:You can integrate SiteGPT with your website using the chatbot’s JavaScript code and add it to your website’s head section. You can also directly integrate SiteGPT into Google Chat, Zendesk, WhatsApp, and other communication channels.
- My AskAI:Copy your chatbot code snippet and paste it into your website’s HTML. My AskAI also has integration into other tools like Intercom, Slack, and Notion.
5. Up To Date AI Assistant
- SiteGPT:Any changes in your webpage must be added manually as sources to retrain your chatbot.
- My AskAI:Website updates and changes automatically sync with your AI assistant weekly.
So Which is Better: SiteGPT or My AskAI?
Written by
Alex is an experienced CTO and founder who largely focuses on all the technical areas of My AskAI, from AI Engineering, Technical Product Management and overall Platform Development.