Alex RaineyAlex is an experienced CTO and founder who largely focuses on all the technical areas of My AskAI, from AI Engineering, Technical Product Management and overall Platform Development.
Table of Contents
- What is SiteGPT?
- Key Features
- Pricing
- What is My AskAI?
- Key Features
- Pricing
- Sitegpt vs. My AskAI Comparison: Use Cases
- 1. Business-Specific AI Chatbot Creation
- 2. Near-Instant Customer Support
- 3. Customer Insight Analytics
- 4. Seamless Integration
- 5. Up To Date AI Assistant
- So Which is Better: SiteGPT or My AskAI?
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Feb 21, 2024 11:19 AM
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Artificial Intelligence is now indispensable to business customer support. Intelligent chatbots are now the frontline agents, completing redundant, menial tasks and providing 24/7 real-time assistance.
SiteGPT is one of the leading AI chatbot tools in the market. It harnesses GPT 3.5 and GPT-4 AI models, allowing users to create personalized chatbots with exemplary depth and accuracy.
But there’s also MyAskAI. Its AI assistants work with flexible API and are trainable with up to 10,000 data content uploads. Chatbots are easy to set up, and you can integrate them with third-party software.
Read on as we compare SiteGPT vs. MyAskAI to help you determine which AI tool can improve your business’s support service quality.
What is SiteGPT?
SiteGPT is an AI-powered tool that makes personalized chatbots for businesses. These chatbots are like ChatGPT, but specialize in information about your products and services.
So, if customers have questions about your business and website content, these chatbots can answer them with absolute accuracy.
Key Features
- Production-ready chatbot solution: Coding isn’t required to produce your personalized chatbot. Just upload files such as CSV, TXT, DOCX, PDF, PPTX, and MD, or enter your website URL to train your bot. The size limit per upload is 10 MB.
- 24/7 Instant Customer Service: SiteGPT is available around the clock to address basic customer queries.
- Lead Generation: SiteGPT collects visitors’ details for your team’s list of potential leads.
- Chatbot customization: Improve UX by using customized layout, color, and logos.
- Seamless agent transfer: Users may opt to escalate their concerns from chatbot to live agents.
- Direct Integration: SiteGPT can respond to customer queries over other communication platforms like Facebook Messenger, Crisp, Zendesk, and Slack.
Pricing
SiteGPT has four pricing plans that you can pay on a monthly or annual basis:
- Starter: $49/mo
- Growth: $99/mo
- Scale: $399/mo
- Enterprise: $999/mo
The higher the subscription tier, the higher the number of chatbots, file uploads, and messages you have. Moreover, paying on an annual basis gives you a discount worth a 2-month free subscription.
What is My AskAI?
Launched in 2023, My AskAI lets you make AI-powered chatbots or virtual assistants for your business. When people visit your website, they can ask your My AskAI assistant and get an instant response with a tone aligned with your company’s brand.
With its astounding capabilities, such as automatic lead capture, insightful customer analytics, and smart fix suggestions, many users have already adopted My AskAI and are satisfied with its features.
Key Features
- 24/7 Lightning-speed AI response: My AskAI uses your uploaded content to instantly respond to customer questions. Every answer references at most 4 relevant pieces of text to ensure the AI’s response is on point.
- Effortless setup: No coding is required to get started. Create and train your AI assistant within minutes by uploading files such as PDF, XLSX, CSV, DOCX, or TXT or entering your site URL. You can also add media files like MP2, MP4 (audio only), WAV, and more, as well as online storage like Google Drive and One Drive. The file size limit per upload is 20 MB.
- Easy human handover process: Every chat widget has a contact icon and a “talk to a person” button for quick transfer of conversation to your live agents.
- Customer Insights: My AskAI can analyze conversations to identify common topics, issues, and feedback to help you provide better products and services to customers.
- Smart fix suggestions: My AskAI provides helpful suggestions for topics that reach 3 or more conversations in your insights dashboard.
- AI assistant integration: Connect My AskAI to other productive tools like Slack, Intercom, Freshdesk, and more.
- Multilingual support: Train your AI assistants in 95 different languages to provide support services to non-English customers.
- Full customization: Every aspect of your AI assistant is customizable—brand logo, color, starter questions, widget behavior, and more.
- Weekly website sync: My AskAI automatically looks for and adds new pages to your website so your assistants are always up to date.
Pricing
As with SiteGPT, My AskAI lets you pay for its pricing plan on a monthly or yearly basis. It’s much cheaper to opt for an annual payment to get 33% off.
Currently, My AskAI has a free plan and three paid subscription plans:
- Free: $0/mo
- Essentials: $13.30/mo
- Pro: $66/mo
- Enterprise: price available upon inquiry
Basic features like monthly conversations, agent handover, site searches, branding customization, and basic analytics are available in the free plan, making it great for small enterprises to check out My AskAI capabilities. To access its advanced features, you must avail of its pricing plans.
Sitegpt vs. My AskAI Comparison: Use Cases
Let’s see how SiteGPT vs MyAskAI fares in different use cases.
1. Business-Specific AI Chatbot Creation
- SiteGPT: Upload files, enter URL, and connect online resources to train AI chatbots. However, file sources must be mostly “text-based” (like PDF, DOCX, or PPTX) to work. Maximum file size is 10 MB. You need to email SiteGPT for file sources larger than 10 MB.
- My AskAI: Aside from “text-based” files and online resources, you can also add media files like MP2, MP4, and WAV to train your AI assistant. The maximum file size is higher than SiteGPT, which is 20 MB.
Both SiteGPT and My AskAI are great for not-so-tech-savvy individuals with zero coding experience. But My AskAI can support a wider variety of content sources and a higher file size limit.
2. Near-Instant Customer Support
- SiteGPT: Refers to your uploaded content to give quick and accurate responses to customer queries.
- My AskAI: Scan your content uploads to give instant answers. Every response comes with sources that can either be a piece of text or a page on your website.
Both AI tools are great for enhanced support service. My AskAI did well for including verified answer sources.
3. Customer Insight Analytics
- SiteGPT: Your chatbot dashboard presents the percentage of customers who gave positive or negative feedback to your chatbot.
- My AskAI: In your My AskAI “Insights” section, you can check the summary of conversation topics, AI resolved percentage, and time saved. Get smart suggestions for every topic appearing in three or more conversations.
My AskAI provides more comprehensive insights into your AI tool’s performance.
4. Seamless Integration
- SiteGPT: You can integrate SiteGPT with your website using the chatbot’s JavaScript code and add it to your website’s head section. You can also directly integrate SiteGPT into Google Chat, Zendesk, WhatsApp, and other communication channels.
- My AskAI: Copy your chatbot code snippet and paste it into your website’s HTML. My AskAI also has integration into other tools like Intercom, Slack, and Notion.
Both AI tools have easy integration processes and tons of integration opportunities with other software.
5. Up To Date AI Assistant
- SiteGPT: Any changes in your webpage must be added manually as sources to retrain your chatbot.
- My AskAI: Website updates and changes automatically sync with your AI assistant weekly.
My AskAI’s automatic website sync capability makes it preferable in terms of retraining chatbots.
So Which is Better: SiteGPT or My AskAI?
Over half of consumers are optimistic about AI-powered customer support solutions. So, it’s time for firms to take advantage of AI tools like SiteGPT and MyAskAI to keep their customer’s loyalty and support.
In terms of site sync, customer analytics, and AI training, My AskAI has the edge. But SiteGPT’s capabilities are also impressive, especially its 24/7, instant support.
Sign up now to My AskAI and enhance your business’s support service today.
Written by
Alex Rainey
Alex is an experienced CTO and founder who largely focuses on all the technical areas of My AskAI, from AI Engineering, Technical Product Management and overall Platform Development.
