Alex RaineyAlex is an experienced CTO and founder who largely focuses on all the technical areas of My AskAI, from AI Engineering, Technical Product Management and overall Platform Development.
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Feb 21, 2024 11:44 AM
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Feb 13, 2024
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chatbase-vs-myaskai
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Sterling customer support entails innovation. Enter AI chatbots—the perfect innovative solution to make customer support economical and efficient.
A 2023 study confirmed that AI chatbot’s quality impacts customer satisfaction. So, picking the right AI tool for your business is crucial.
Chatbase is a popular software for high-quality, no-code chatbots. But there are better alternatives to Chatbase, like My AskAI, which is a more customizable and cheaper option, especially for startups.
So, if you’re thinking about which is better—Chatbase vs. My AskAI, read on as we explore their differences in features, pricing, and use cases.
Chatbase vs My AskAI: An Overview
Before we compare Chatbase vs. My AskAI, let’s first look at these AI tools.
What is Chatbase?
Chatbase is a digital software that helps businesses create custom GPT chatbots that respond to customer queries.
To train a Chatbase bot, connect your business’s data sources like files, website, and drive storage. The AI-powered bot will refer to these sources to generate answers for your customers.
Key Features
- Quick and easy chatbot setup: Create your business-specific chatbot by importing multiple data sources such as files, cloud storage (e.g., Google Drive), and webpage URL links.
- Customizable appearance and personality: Use custom colors, themes, and logos, so your chatbot aligns with your brand. You can also tweak or revise its response to different queries to parallel your brand’s tone.
- Automatic lead generation: Instruct your bot to gather customer’s contact details (like email) for your sales campaigns.
- Multilingual support: Train your chatbot in 80 different languages to support customers with different native languages.
- Seamless integration: Use the Chatbase bot with third-party apps like Slack, WhatsApp, Zapier, and more.
Pricing
- Free Plan: $0/mo
- Hobby: $19/mo
- Standard: $99/mo
- Unlimited: $399/mo
Chatbase’s free plan only includes 1 chatbot and 20 message credits per month. So, it only serves as a way for businesses to try out Chatbase and see if it will work out.
Higher tiers increase the number of chatbots (Hobby is 2, Standard is 5, Unlimited is 10) and message credits, as well as unlock advanced features like app integration, GPT-4, custom domains, and more.
What is My AskAI?
My AskAI is a digital tool that allows businesses to create AI customer support assistants or chatbots.
As with Chatbase, it’s easy to train your own My AskAI assistant. Just import your relevant data sources, and your bot is ready to embed in your website or integrate with third-party applications. Your assistant can respond to customer queries 24/7 or act as an internal knowledge base for your team.
Key Features
- Blitz no-code setup: You can upload 20 file types like PDF, CSV, DOCX, or PPTX to train your AI assistant within minutes. You can also use other data sources like your website and cloud storage (Dropbox, Google Drive, etc.)
- Verifiable AI response: Every response includes at most four relevant sources like webpage links or self-service resources so users can get further information about their queries.
- Multilingual conversations: AI assistants can be trained in 95 languages to support services for non-English customers.
- Massive integration capability: Integrate My AskAI to hundreds of third-party software like Slack, Hubspot, Zapier, Microsoft Teams, and Freshdesk.
- Full Customization: Customize not only your bot’s logo and color but also its response style. You can make its replies short and conversational (Chat), comprehensive (Explain), or with links and sources included (Search).
- Intuitive, user-friendly interface: The platform is easy to use. You can easily access its features and customization tools to create the perfect assistant for your business needs.
Pricing
Free: $0/mo
Essentials: $13.30/mo
Pro: $99/mo
Enterprise: price available upon inquiry
MyAskAI’s free plan is great for small businesses who are seeking to add AI to their venture with its basic functionalities like 50 monthly conversations, agent handover, site searches, branding customization, and basic analytics.
Higher subscription plans unlock advanced features such as email capture, automatic website sync, tone and answer customization, private mode, and more.
Chatbase vs. My AskAI Analysis: Which One Is Better?
Now that you know what these AI tools are, we can decide which is better for your business.
1. Ease of Setup
Both Chatbase and My AskAI provide no-code and lightning-speed chatbot setups. Just upload the content sources, and you’re good to go.
However, the file types you can upload in Chatbase are pretty limited. According to their website, you can only import machine-readable files like PDF, DOC, or TXT. On the other hand, My AskAI permits the import of other file types that are not permitted in Chatbase, like XLSX, CSV, PPTX, MP2, MP3, MP4, OGG, WEBM, and more.
2. Customer Inquiry Response
In terms of speed, both Chatbase and My AskAI provide a blitz response to basic customer queries. And since they are trained during natural language processing, both AI tools can carry out human-like conversations.
But in terms of accuracy, Chatbase can be unreliable. There are times that it tends to create fictitious statistics and information (i.e., AI hallucination) that are not contained in any of the content sources.
On the other hand, My AskAI’s accuracy is always verifiable as every response comes with attached links (or knowledge base sources) where you can corroborate the AI’s response.
3. Customization
Most of Chatbase’s customization features focus on how your chatbot looks. You can change the bot’s icon, theme, and logo, but not much on how it will respond. Yes, you can customize the bot’s temperature or language model, but it offers little to no control over their specific response style.
In contrast, you can customize almost every aspect of My AskAI assistant, not just its visual aesthetics:
- Starter question
- Welcome message
- Widget behavior
- Response style (simple, comprehensive, or source-focused)
- Custom replies
4. App Integration
Chatbase and My AskAI are both available for integration into common productivity tools like WordPress, Slack, or Zapier. However, My AskAI provides more integration opportunities for third-party apps. For instance, My AskAI supports Intercom and Zendesk integrations that are currently unavailable in Chatbase.
As of this writing, My AskAI supports over 5,000 integrations. Refer here for the complete list of available apps for integration.
5. Affordability
My AskAI’s premium plans are cheaper compared to Chatbase. Chatbase’s cheapest paid option, Hobby, for $19/mo, only provides 2 chatbots and 2,000 message credits monthly.
Compare this to My AskAI’s cheapest paid plan, Essentials, for $13.30/mo, and your business can already support 200 conversations per month, as well as customize your brand and perform basic analytics (which is not available in Chatbase’s Hobby plan).
Wrapping Up
To sum up, both Chatbase and My AskAI are excellent AI tools to enhance your business’s customer support. With these tools, you can easily create chatbots without technical coding skills and integrate them into your third-party apps.
But if you want a more accurate, customizable, and affordable chatbot for your team, My AskAI is the better choice. Its AI assistants work well with other CRM tools like Intercom, Zendesk, and Zapier, giving your team a significant leg up.
Add My AskAI to your team and deliver high-quality customer support today.
Written by
Alex Rainey
Alex is an experienced CTO and founder who largely focuses on all the technical areas of My AskAI, from AI Engineering, Technical Product Management and overall Platform Development.
