Alex RaineyAlex is an experienced CTO and founder who largely focuses on all the technical areas of My AskAI, from AI Engineering, Technical Product Management and overall Platform Development.
Table of Contents
- What Is Chatbase?
- Why Look for Chatbase Alternatives?
- Hallucination
- Response Customization
- Support
- Pricing
- Top 8 Chatbase Alternatives
- 1. My AskAI
- Relevant Features
- Pricing
- Pros and Cons
- Ratings
- 2. Botsonic
- Relevant Features
- Pricing
- Pros and Cons
- Ratings
- 3. Chatfuel
- Relevant Features
- Pricing
- Pros and Cons
- Ratings
- 4. Fini
- Relevant Features
- Pricing
- Pros and Cons
- Ratings
- 5. IngestAI
- Relevant Features
- Pricing
- Pros and Cons
- Ratings
- 6. Yuma
- Relevant Features
- Pricing
- Pros and Cons
- Rating
- 7. SiteGPT
- Relevant Features
- Pricing
- Pros and Cons
- Ratings
- 8. Dante
- Relevant Features
- Pricing
- Pros and Cons
- Ratings
- Conclusion
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Oct 13, 2023 04:47 PM
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Oct 14, 2023
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Businesses are constantly seeking innovative ways to enhance customer service and user engagement. One popular solution that has gained traction is Chatbase—a chatbot platform that makes it easy to create and implement custom chatbots.
But Chatbase isn’t the only option around—and as we’ll see in this guide, it isn’t always the best solution.
In this My AskAI guide, we explore the key features and benefits of these Chatbase alternatives. From advanced customization options to comprehensive analytics, we’ve got you covered.
Let’s dive in.
What Is Chatbase?
Chatbase is a tool that lets you build a GPT-powered chatbot trained on your data.
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It works by connecting data sources (PDFs, websites, Google Docs, Notions, etc.) to an AI-based natural language processing engine. When you ask a Chatbase bot a question, it then uses that to generate accurate, on-brand responses.
You can use customization instructions and settings to tailor your chatbot’s responses in terms of tone, voice, and overall personality. There are also a range of integrations that allow you to connect your chatbot to tools like:
- Slack
- Messenger
- WordPress
Why Look for Chatbase Alternatives?
Hallucination
Much like other AI content tools, we found that Chatbase tends to invent its own facts and statistics. Its model is still not completely optimized for providing accurate answers based on the data you’ve uploaded. Other reviewers have noted a similar issue.
Response Customization
Chatbase gives you a limited set of options for customizing chatbot responses—you can set a base prompt, choose the language model, and set a temperature.
Many alternatives give you more control.
For example, My AskAI allows you to choose a response style (Chat, Explain, or Search). Chat responses are conversational and short, while Explain responses are longer with more detail. Search responses include links to resources to help users find the information they need.
Support
Its customer support and documentation can be lacking. Trying to figure Chatbase out is like a wild goose chase. It’s a powerful tool with many potential use cases, but you’ll be hard-pressed to find long-form guides or best practises on how to use the platform adequately.
Pricing
While Chatbase does have a free tier, paid plans can get expensive. To give an example, Chatebase’s Unlimited plan costs $399/month and allows users to create and train ten chatbots. My AskAI’s Pro plan costs $66/month and also allows users to create and train ten chatbots.
Plus, many of Chatbase’s paid plans don’t include somewhat basic features like removing the Chatbase branding or enabling custom domains. In contrast, tools like Fini include these features on all paid plans.
Top 8 Chatbase Alternatives
- My AskAI
- Botsonic
- Chatfuel
- Fini
- IngestAI
- Yuma
- SiteGPT
- Dante
1. My AskAI
My AskAI is an AI tool that empowers users to create their own customized knowledge base and chatbot. Just upload relevant PDF files, knowledge base, Notion, docs and other types of content, and you’re ready to go in a few minutes.
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It offers a user-friendly interface and seamless integration options, making it easy for users to leverage AI technology for customer support and information-sharing purposes.
Relevant Features
- Lightning-fast setup: You can quickly add all your relevant documents, content, or data in just minutes. Additionally, you now have the option to connect Google Drive or Notion to your AskAI.
- Instant, factual answers: Once you’ve added your content, you can immediately start asking questions and receiving instant answers from your content.
- Launch anywhere: With AskAI, you can easily give your customers and team access to the assistant. You can add it to your website or Slack with just a few clicks.
- Multilingual support: AskAI allows you to add content and ask questions in 95 different languages. You can also ask questions in a different language than the content you’ve added.
- Power features: AskAI offers limitless branding customizations, usage analytics, and the ability to download questions asked. It also provides full API control and access for further customization.
- Enhanced security: Your data is stored with bank-grade encryption (AES-256) in an isolated container, ensuring its security.
- Easy integrations: Connect your MyAskAI to various output sources like Slack, Teams, and WhatsApp (along with hundreds more through Zapier).
Pricing
The pricing for My AskAI starts with a free Starter plan, which offers limited features and content.
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The Hobby plan, priced at $13.30 per month, is suitable for individuals and small teams who want more capabilities. The Pro plan, priced at $66 per month, is designed for startups and companies that require advanced features and support.
For power users who need unlimited access and extensive customization, the Beast plan is available for $666 per month.
Pros and Cons
Pros
- Lightning-fast setup
- Powerful integrations, such as Notion, Slack, Google Drive, WhatsApp and Microsoft Teams
- Instant, factual answers
- Allows easy integration with your website or messaging app
- Multilingual support enables content and questions in 95 different languages
- Learns from incremental questions to refine personal tailoring
- Excellent customer support
Cons
- Lack of option to improve answers over time with negative feedback
- Limited responses when identifying lists
Ratings
4.6 out of 70 reviews
2. Botsonic
Botsonic is a feature of Writesonic that allows users to generate chatbot responses.
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It uses AI algorithms to provide accurate and engaging answers to user queries, making it a valuable tool for businesses and individuals looking to enhance their chatbot capabilities.
Relevant Features
- Build custom chatbots: Botsonic allows you to create AI-powered chatbots using your data, without any coding required.
- Seamless integration: You can integrate the chatbot seamlessly into your website or application.
- Flexible branding options: Botsonic provides options to customize the chatbot’s branding to align with your brand’s visual identity.
- Custom-trained on your data: You can train the chatbot on your specific data to provide accurate and relevant responses.
Pricing
Botsonic offers three pricing plans—Free, Starter ($49/month), and Business (custom).
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The Free plan includes 100 messages per month, while the Starter plan provides 2,000 messages per month and additional features such as multiple user seats and integrations. The Business plan offers even more features, including SSO/SAML login and dedicated account management. Additional add-ons are available for customization.
Pros and Cons
Pros
- No coding required
- Easy to use
- Powered by GPT-4 technology
- Customization options
Cons
- Cost associated with using the platform
- Limitations in understanding complex queries
- Initial setup required
Ratings
No available ratings
3. Chatfuel
Chatfuel is a messaging platform specifically designed for e-commerce marketers and business owners who want to boost their revenue and customer engagement on WhatsApp.
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It offers features like abandoned cart recovery, personalized messaging, AI-powered chatbots, and seamless integration with other tools to enhance the overall shopping experience.
Relevant Features
- Drag-and-drop builder: Its editor allows you to create chatbots without any coding experience.
- Pre-built blocks: It offers a library of pre-built blocks that can be used to create common chatbot features, such as welcome messages, frequently asked questions (FAQs), and product recommendations.
- Integrations: It supports integration with several services including Facebook, Twitter, and Evernote, allowing users to sync their bot with popular applications easily.
- Analytics: It provides analytics tools to track user behavior and optimize the chatbot’s performance.
Pricing
Chatfuel offers a range of pricing plans for different types of businesses, from startups to enterprises.
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The pricing is based on the number of conversations per month, with additional charges for extra conversations. A free trial is available, and there is also an option to book a consultation for custom solutions.
Pros and Cons
Pros
- Integration with Facebook Messenger is convenient
- The visual builder is easy to use
- Randomization option is useful
- Affordable pricing plans
Cons
- Trial version has a watermark
- Documentation is poor
Ratings
4.5 out of 44 reviews
4. Fini
Fini is an AI-powered chat solution designed for customer support.
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It can be easily integrated with your existing knowledge base and provides instant answers to customer queries, delivering a seamless and personalized experience.
Relevant Features
- No integration required: Simply add a link to your knowledge base, and Fini will generate an interactive Q&A chat for your customers.
- Seamless human routing: In situations where Fini doesn’t have the answer or for pre-configured topics, customers can be seamlessly routed to a human support agent without any confusion or disruption.
- Multi-channel approach: Fini provides out-of-the-box integrations with popular communication tools like Intercom, Slack, and Discord.
- Learning with feedback: As Fini solves customer problems, it learns from the feedback received, distinguishing good responses from bad ones.
Pricing
Fini offers three pricing plans—Starter, Advanced, and Enterprise.
The Starter plan is free and includes basic features, while the Advanced plan offers more capabilities for a cost of $0.096 per question per month. The Enterprise plan is customizable, with unlimited questions, premium models, faster responses, and additional integrations, starting at a minimum billing of $9,599 per year.
Pros and Cons
Pros
- The Truth-GPT service performed remarkably well in answering questions
- Swift response from Fini when the ChatGPT API slows down
- Excellent customer service and reasonable response times
- Quick and easy to create and deploy chatbots
- Polished UI, excellent documentation, and instant support requests
Cons
- Initial disappointment with the ChatBOT’s ability to answer questions in Traditional Chinese.
- Occasional errors
- Language issues currently make the system unusable for some
Ratings
5 out of 4 reviews
5. IngestAI
IngestAI is a tool that allows you to build AI-powered chatbots quickly and easily.
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With IngestAI, you can create intelligent bots for platforms like Slack, Discord, and WhatsApp to provide precise answers to queries from your knowledge base or documentation, without any coding required.
Relevant Features
- Quick setup: It allows for a quick setup without any coding or technical skills required.
- Wide file compatibility: It supports uploading knowledge base files in various formats.
- Multiple platform support: It supports multiple platforms, including Slack, Discord, WhatsApp, Telegram, MS Teams, and website embedding.
- Content classification: It simplifies content management and retrieval with advanced classification features.
Pricing
IngestAI offers a free forever plan that includes 30 queries per month and access to over 30 AI models.
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For business and enterprise needs, IngestAI provides custom solutions with features like role-based access, custom integrations, and dedicated support. Pricing details for these plans can be obtained by contacting the company through their website.
Pros and Cons
Pros
- Ability to build intelligent bots within popular messaging apps like Slack and Discord.
- No coding required, making it accessible to users without technical knowledge.
- Fast and easy setup process, allowing users to get up and running quickly.
- Integration with company knowledge base and documentation.
Cons
- Limited documentation and resources available.
Ratings
4.9 out of 33 reviews
6. Yuma
Yuma Ticket Assistant is an AI-powered tool that integrates with Help Desk software to automate response drafting for customer tickets.
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It analyzes incoming inquiries, generates draft responses, and adapts to the brand’s writing style, providing efficient and personalized support. Yuma aims to improve efficiency, support quality, and boost customer satisfaction.
Relevant Features
- AI automatic response drafting: Yuma analyzes customer inquiries and drafts appropriate responses for support agents.
- Writing style customization: Yuma learns the brand’s writing style from past tickets, ensuring all responses are on-brand, with the right tone and perfect English.
- Help desk integrations: Yuma integrates natively with Zendesk, Gorgias, and Shopify, and supports multiple stores or brands on the same helpdesk instance.
- Shopify integration: Yuma retrieves live prices and availability of Shopify products when a customer inquires.
Pricing
Yuma offers transparent pricing plans that cater to the needs of different Shopify merchants.
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The plans range from Starter+ at $99/month with basic features and up to 400 automated drafts per month, to Enterprise with custom pricing for large merchants with specific requirements. Each plan comes with a free trial period for users to try before committing.
Pros and Cons
Pros
- Automates response drafting
- Can draft responses in multiple languages
- Provides a convenient way to summarize conversation threads
- Integrates natively with popular help desk platforms like Zendesk, Gorgias, and Shopify
Cons
- Dependent on AI
- May take some time for agents to become familiar with using Yuma
- Its integration options may be limited for businesses using less common or custom-built systems
Rating
No available ratings
7. SiteGPT
SiteGPT is an AI-powered chatbot tool designed to enhance websites by providing personalized and seamless customer support.
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It automates tasks such as customer assistance, lead capture, and promotion of offers, ultimately improving user engagement and overall website experience.
Relevant Features
- Automated customer support: It offers personalized conversations tailored to each user, providing timely and relevant assistance. This feature enhances the customer experience and frees up your team’s time for more important tasks.
- Lead capture: Through custom chatbot conversations, SiteGPT engages with website visitors and collects their contact details, generating valuable leads.
- Seamless integration: Integrating ChatGPT into your website involves minimal scripting and can be completed without extensive technical knowledge.
Pricing
SiteGPT offers four pricing plans—Essentials ($19/month), Growth ($49/month), Pro ($99/month), and Elite ($999/month).
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The plans vary in terms of the number of chatbots you can create, web pages you can include, files you can upload, and the amount of API access and messages available. Additional features like GPT-4 access and custom domain usage are also available in higher-tier plans.
Pros and Cons
Pros
- Customizable
- Works on any public-facing website, not just blog sites.
- Users can choose specific pages to “scrape” and use for training.
Cons
- Lack of a free trial or limited access
- Poor user interface design
- Some users have reported issues with accessing features or contacting support
- Inconsistent conversational ability of the chatbot.
Ratings
3.4 out of 11 reviews
8. Dante
Dante AI is an AI chatbot builder that allows users to create personalized chatbots trained on their data.
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It offers features such as uploading files, sharing website links, and integrating with other platforms, making it accessible and easy to use.
Relevant Features
- AI knowledge bases: It allows you to upload multiple file types, websites, images, and videos to create a robust knowledge base for your chatbot.
- Share your AI chatbot: With one click, you can easily share your chatbot with friends, embed it on your website, or create a chat bubble for seamless integration.
- Lead generation chatbots: Customize forms to collect user data when necessary
- Advanced insights: It provides analytics, enhanced security, and chat logs through its analytics dashboard for deeper insights into user interactions.
Pricing
Dante offers a range of pricing plans starting from a free plan with limited features to paid plans with increasing message credits, number of chatbots, and character limits.
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The pricing plans cater to different needs and budgets, allowing users to choose the plan that best fits their requirements.
Pros and Cons
Pros
- Quick and easy training of custom AI models
- Data-driven insights can be generated without the need for coding
- Seamless integration of AI models into existing systems
Cons
- Advanced features require technical expertise to utilize effectively
- Support for certain types of data is limited
Ratings
4 out of 1 review
Conclusion
In this guide, we presented a list of eight Chatbase alternatives—each with distinct pros and cons. The tool you choose should be based on your specific needs and budget.
At My AskAI, we help businesses harness the power of AI through intuitive, beginner-friendly features, affordable pricing, and a wide range of use cases. Connect your data and set up a flexible, responsive chatbot in minutes.
Build your My AskAI today.
Written by
Alex Rainey
Alex is an experienced CTO and founder who largely focuses on all the technical areas of My AskAI, from AI Engineering, Technical Product Management and overall Platform Development.
