Mike HeapMike is an experienced Product Manager who focuses on all the “non-development” areas of My AskAI, from finance and customer success to product design, copywriting, testing and more.
Created time
Oct 4, 2023 08:03 AM
Author
Image
Publish date
Sep 25, 2023
Slug
eye-solutions-using-my-askai-to-improve-patient-care
Featured
Featured
Type
Case study
Ready to Publish
Ready to Publish
Eye Solutions uses My AskAI to spend less time answering the same visitor queries and more time with their patients
- Eye Solutions is a complete-service eye care hospital based in Mumbai, treating business owners from doctors and lawyers to restauranteurs and entrepreneurs
- They grew their website through lockdown but started getting overwhelmed trying to respond to their visitors and maintain the answers in their Dialogflow chatbot
- By creating an AskAI on their entire site, Deepak was able to spend much less time responding to queries, while giving visitors quicker responses, so he could focus more on patient care
- They are now looking to turn their AskAI from a visitor support bot to a lead generation tool with email and phone number capture
What does Eye Solutions do?
Eye Solutions is an eye hospital based in Mumbai that works with successful business owners who are worried about their vision, and achieve 20/20 vision so that they can confidently carry on their businesses, enjoy their travels, and lead independent lives without worrying about prolonged painful surgeries.
They specialize in Cataract and Squint surgeries and treat healthcare as a service industry, ensuring patients are satisfied with their results.
Getting Dialogflow fatigue in lockdown
During the COVID-19 lockdown, Deepak spent time teaching himself SEO, hoping to apply the principles to his website and increase traffic and lead generation. It turned out he was so successful at it that not only did his traffic to his site increase but so did the number of queries he was getting.
Previously he had Dialogflow (a chatbot builder) set up to answer queries, which required him to create questions and answers for every possible permutation of question that he might receive from users.
Given Eye Solutions is a complete eye care hospital, performing a variety of complex procedures, this quickly became unmanageable as traffic ramped up.
Fortunately, it was at around this time that one of his colleagues came across My AskAI and, being, given his innate doctors’ sense of curiosity, Deepak decided to try it out.
One question, asked a hundred different ways, all answered
He signed up and in minutes had used the “Add Entire Site” feature to add all of the pages on his site and started testing it out.
“I noticed right away that this was the solution I needed, I could ask questions in several different ways and each time it gave me a perfect answer”
Everything from simple queries such as “How can I book an appointment?” to more complex queries about specific procedures, his AskAI had it covered.
Impressed with the results he decided to add it to his site (built on Wordpress) right away, and within a few more minutes he had it live on his homepage.
Now each week as his visitor numbers grow, his AskAI can field their growing numbers of questions, but Deepak can spend more of his time with patients, ensuring Eye Solutions maintains its high levels of customer care and service.
What’s next
Deepak checks his AskAI responses every fortnight to see what people are asking about, so he can ensure his site has the answers they need, but next up he wants to start capturing more details from them - their emails, and phone numbers so he can really start to grow his business with passive lead generation.
We love how he is using his AskAI and his quest to use technology to grow his business and provide better patient care, and we’ll be doing what we can to help him on his journey!
