![Alex Rainey](https://cdn.feather.blog?src=https%3A%2F%2Fwww.notion.so%2Fimage%2Fhttps%3A%252F%252Fprod-files-secure.s3.us-west-2.amazonaws.com%252F98914fdb-78d4-41b2-8b2f-2231e8aa84bb%252Fb87c77b2-9e2b-4ed3-8c91-2e1ef032487a%252F1ggjuXtB_400x400.jpg%3Ftable%3Dblock%26id%3D99dad5f9-bd51-4714-8986-71f6b241dcd1%26cache%3Dv2&optimizer=image&quality=80&width=280)
Alex is an experienced CTO and founder who largely focuses on all the technical areas of My AskAI, from AI Engineering, Technical Product Management and overall Platform Development.
![Boost Efficiency: How Lemonade's 2017 Automation Index Transformed Work](https://cdn.feather.blog?src=https%3A%2F%2Fwww.notion.so%2Fimage%2Fhttps%3A%252F%252Fprod-files-secure.s3.us-west-2.amazonaws.com%252F98914fdb-78d4-41b2-8b2f-2231e8aa84bb%252Fbe44f25f-e839-4c4b-ae14-8a0f0d5a837a%252FGroup_1000004269.png%3Ftable%3Dblock%26id%3D7345fb4b-dd0f-404c-8411-eefba059f315%26cache%3Dv2&optimizer=image&quality=80&width=280)
Back in 2017
An Automation Example
Why is an Automation Index Useful?
- Formula:
- 1 - (number of employees / number of customers)
- e.g. Stripe = 1 - (8,000 / 2,000,000) = 0.99
- 8,000 employees service 2,000,000 customers!
- Tip:
- You can only compare your score with a similar business in your industry.
- You can also switch the 'number of customers' metric to revenue or some other key traction metric.
Internal Use of the Index Metric
- "What can I build internally that can help us service more customers with less or the same staff?".
Consider Tracking This for Your Startup
Written by
![Alex Rainey](https://cdn.feather.blog?src=https%3A%2F%2Fwww.notion.so%2Fimage%2Fhttps%3A%252F%252Fprod-files-secure.s3.us-west-2.amazonaws.com%252F98914fdb-78d4-41b2-8b2f-2231e8aa84bb%252Fb87c77b2-9e2b-4ed3-8c91-2e1ef032487a%252F1ggjuXtB_400x400.jpg%3Ftable%3Dblock%26id%3D99dad5f9-bd51-4714-8986-71f6b241dcd1%26cache%3Dv2&optimizer=image&quality=80&width=280)
Alex is an experienced CTO and founder who largely focuses on all the technical areas of My AskAI, from AI Engineering, Technical Product Management and overall Platform Development.