Alex is an experienced CTO and founder who largely focuses on all the technical areas of My AskAI, from AI Engineering, Technical Product Management and overall Platform Development.
Back in 2017
An Automation Example
Why is an Automation Index Useful?
- Formula:
- 1 - (number of employees / number of customers)
- e.g. Stripe = 1 - (8,000 / 2,000,000) = 0.99
- 8,000 employees service 2,000,000 customers!
- Tip:
- You can only compare your score with a similar business in your industry.
- You can also switch the 'number of customers' metric to revenue or some other key traction metric.
Internal Use of the Index Metric
- "What can I build internally that can help us service more customers with less or the same staff?".
Consider Tracking This for Your Startup
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Alex is an experienced CTO and founder who largely focuses on all the technical areas of My AskAI, from AI Engineering, Technical Product Management and overall Platform Development.