Alex is an experienced CTO and founder who largely focuses on all the technical areas of My AskAI, from AI Engineering, Technical Product Management and overall Platform Development.
We Recently Discovered a Method to Deflect 20% More Support Tickets Than We Were Already
Here's the Back Story:
- Initially, they were seeing around 60% of support conversations.
- Consider that for a moment. Within 2 weeks, 14,000 support tickets were being handled by our AI support agent.
- It's fair to say we were all pleasantly surprised.
Solution
The Result
- 20% more support conversations resolved by our AI support agent. Overnight.
- For context, our average customer AI resolution rate is around 70%. A 20% increase here would bring it up to almost 85%.
- That's over 8 in 10 support tickets being completely handled by AI.
Competitive Edge
- Intercom doesn't do this.
- Zendesk doesn't do this.
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Alex is an experienced CTO and founder who largely focuses on all the technical areas of My AskAI, from AI Engineering, Technical Product Management and overall Platform Development.