Alex RaineyAlex is an experienced CTO and founder who largely focuses on all the technical areas of My AskAI, from AI Engineering, Technical Product Management and overall Platform Development.
Created time
Jul 15, 2024 11:44 AM
Author
Tags
Image
Publish date
May 28, 2024
Slug
convince-your-boss-real-world-ai-vs-human-customer-support
Featured
Featured
Type
Article
Ready to Publish
Ready to Publish
Working with Companies
Working with companies big and small, we hear the many reservations, worries, and concerns they have about adopting a new AI tool.
Getting Senior Buy-In
There's one thing that always helps get senior buy-in and allay their biggest concerns:
- Demoing the technology in real-world situations, with real-world data/examples.
Steps to Convince Your Boss
- Show the Output of the AI
👉 Show the output of the AI alongside that of a human doing the same task.
- Example Scenario
- Start by showing them how an AI assistant would reply to the top 25 customer support questions you get.
- Show that alongside how your team replies.
Imagine you're trying to convince your boss that your customer support team should be using AI to improve team efficiency.
Addressing Concerns
- They already understand the potential cost-saving implications.
- But they're worried about the trade-off — a drop in customer service quality.
Educating on AI Capability
By showing real-world examples, you can educate them on the true capability of AI customer service.
Achieving the "Aha Moment"
Bringing them to that "aha moment".
Written by
Alex Rainey
Alex is an experienced CTO and founder who largely focuses on all the technical areas of My AskAI, from AI Engineering, Technical Product Management and overall Platform Development.
