Alex is an experienced CTO and founder who largely focuses on all the technical areas of My AskAI, from AI Engineering, Technical Product Management and overall Platform Development.
What are Customer Support Chatbots?
2024 Best AI Chatbots for Customer Support
1. My AskAI
- Multilingual customer support capability:You can train your My AskAI bots with content in different languages to understand and respond to international customers. Currently, their AI assistants can comprehend 95 languages across the globe.
- Simple and blitz chatbot setup:No need to be a data specialist to create a bot. Just upload your data sources and be done. You can also easily customize its tone, style, and visual theme to suit your brand.
- Easy software integration:Integrate your AI assistantchatbot with a few clicks to other essential business operation software like Google Drive, Gmail, Slack, or Notion.
- Highly-secured data uploading:All data uploaded and processed are secured with sophisticated encryption (AES-256). They’re never shared with third-party entities nor used for AI modeling.
- Comprehensive customer insight analytics:Get precise insights about your customers’ common queries and behavior from your chatbot’s analytics.
- Free Plan:1 AskAI chatbot assistant, 50 questions monthly, add 10 file sources, customize tone and answer style, and Zapier integration.
- Hobby ($13.30/mo):3 AskAI chatbot assistants, 1000 questions monthly, add 100 file sources, Google Drive and Notion sync, webpage auto-sync, and analytics mode.
- Pro ($66/mo):10 AskAI chatbot assistants, 10,000 questions monthly, add 1000 file sources, app integrations (Slack, Teams, Zapier, WhatsApp, Google Drive, & Notion), API content upload, capture user emails.
2. Hubspot
- Chat automation:Respond to customers’ commonly asked queries.
- Personalized replies:Hubspot chatbots can refer to customers’ previous interactions with the platform to provide personalized answers.
- Automated lead qualification:The chatbot can ask targeted questions to collect customer information and determine potential leads your business can focus on.
- Auto-saved chat history:All customer interaction with the chatbot is saved in HubSpot’s free CRM so your team can easily review request context.
- Ticket generation:Bots can automatically route customers by generating support tickets to assigned personnel for their concerns.
- Free Tools:$0/mo
- Starter:$18/mo (includes 2 paid users)
- Professional:$450 per month (includes 5 paid users)
3. Drift
- CRM Integration:Access your bot’s conversation in other CRM tools like Salesforce, Front, and Outreach.
- Team availability notification:Chatbots can tell customers if live agents are online or offline.
- Monitor live customer interaction:Witness how customers use your chatbots in real time.
- Bot analytics:Drift’s Playbook analytics lets you see your customers' choices as well as points where drop-off in conversation frequently happens.
- Premium:$2500/mo, 24/7 custom chatbots for customer assistance and conversion.
- Enterprise:Price available upon inquiry, AI-powered chatbots capable of personalized conversation, sales meeting booking, etc.
- Advanced:Price available upon inquiry, enterprise features + flex routing, A/B testing, etc.
4. Tidio
- App Integrations:Connect Tidio to 120+ software tools, including WordPress, Shopify, and Hubspot.
- Pre-designed chatbot templates:Select from 35+ drag-and-drop customizable bot templates for your customer service needs.
- Lead generation:Use personalized messages to engage customers and ask their email for targeted marketing campaigns.
- Personalized recommendations:Give relevant products or services based on your customer's previous purchases.
- Free:35+ chatbot templates, social media integration
- Chatbots:$29-139/mo (depending on visitors reached limit), automation analytics, visual builder, watermark removed
- Tidio+:$398/mo, custom customer conversation limit, chatbot building, and strategy assistance
5. Zendesk
- Intelligent routing:Detects the need to route customers to appropriate reps based on their language and sentiment.
- Context collection:Determine common concerns of customers based on conversation data.
- App Integration:Connect with other online platforms and CRM tools.
- Suite Team:$55 per agent/month
- Suite Growth:$89 per agent/month
- Suite Professional:$115 per agent/month
- Suite Enterprise:Price available upon inquiry
6. Intercom
- Multilingual support service:Capable of customer conversation across 43 languages
- App integration:Integrate Intercom chatbot to 400+ applications including WhatsApp, SalesForce, Instagram, and Marketo.
- Easy bot setup:Train chatbots by using URLs, articles, and help centers.
- Create custom answers:Add custom-made responses for specific customer inquiries to boost your bot’s accuracy and helpfulness.
- Essential:$39 per seat/mo
- Advanced:$99 per seat/mo
- Expert:$139 per seat/mo
7. HelpCrunch
- Intuitive bot builder:Use pre-designed bot templates or manually set up your chat flow using available options.
- Personalized service:Bots can collect customer data and use them as the basis for personalized interaction.
- Rapid lead generation:Collect customer contact details for your sales team’s targeted campaigns.
- Top-notch self-service offers:Give customers access to knowledge bases such as FAQs articles and troubleshooting guides.
- Basic:$12/mo
- Pro:$20/mo
- Unlimited:$495/mo
8. Freshchat
- Customizable bots:Align your bot’s aesthetic (i.e., size, color, shape) to match your brand with Freshchat’s intuitive CSS editor.
- Polyglot chatbot:Upload scripts for your bot in any language to make it multilingual.
- Performance tracker:Measure your bot performance using comprehensive reports, metrics, and visualizations
- Seamless agent handover:Transfer conversation to live agents with a single click.
- Starter:$19 per agent/mo
- Growth:$49 per agent//mo
- Pro:$90 per agent/mo
- Enterprise:$119 per agent/mo
Get Cutting-Edge Customer Support Chatbots for Your Business
Written by
Alex is an experienced CTO and founder who largely focuses on all the technical areas of My AskAI, from AI Engineering, Technical Product Management and overall Platform Development.