Alex RaineyAlex is an experienced CTO and founder who largely focuses on all the technical areas of My AskAI, from AI Engineering, Technical Product Management and overall Platform Development.
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Chatbots transformed the way businesses provide customer support. Answering basic customer queries is now swift and personalized, the help desks are up 24/7, and customer insight analysis has become easier—all thanks to chatbot technology.
However, not all chatbots are the same. Some are better than others in terms of features, pricing, and reliability. So, it’s crucial to assess the quality of chatbots to find the one that can boost customer support’s efficiency and productivity.
Here are the best customer support chatbots in 2024 to help you decide which chatbot software for customer support fits your business needs and objectives.
What are Customer Support Chatbots?
Customer support chatbotsare software programs that can understand people's verbal or text questions and instantly provide answers.
For example, customers can use a website's chatbot to inquire about their latest SaaS products. Simply type the question in the chatbot platform, and the bot will swiftly provide the requested information.
Artificial intelligence is now widely used to develop chatbots. Developers train them withmachine learning (ML) algorithmsor feed them pertinent data to provide them with knowledge about answering customer queries.
Meanwhile,natural language processing (NLP) techniquesare used so the chatbot can comprehend human language, allowing the bot to engage in human-like conversations.
2024 Best AI Chatbots for Customer Support
1. My AskAI
My AskAI lets you create and trainAI-powered customer support assistantsfor all types of businesses. It’s pretty easy to set up your own AI chatbot. Just add your website, help docs, online resources, and cloud storage to feed it with relevant data. You can also upload documents like PDFs, DOCs, and CSVs as data sources or even connect services like Google Drive and Notion.
Afterward, you can start testing your bot by asking questions, and it will respond based on your linked and uploaded sources.
Features:
- Multilingual customer support capability:You can train your My AskAI bots with content in different languages to understand and respond to international customers. Currently, their AI assistants can comprehend 95 languages across the globe.
- Simple and blitz chatbot setup:No need to be a data specialist to create a bot. Just upload your data sources and be done. You can also easily customize its tone, style, and visual theme to suit your brand.
- Easy software integration:Integrate your AI assistantchatbot with a few clicks to other essential business operation software like Google Drive, Gmail, Slack, or Notion.
- Highly-secured data uploading:All data uploaded and processed are secured with sophisticated encryption (AES-256). They’re never shared with third-party entities nor used for AI modeling.
- Comprehensive customer insight analytics:Get precise insights about your customers’ common queries and behavior from your chatbot’s analytics.
Pricing:
- Free Plan:1 AskAI chatbot assistant, 50 questions monthly, add 10 file sources, customize tone and answer style, and Zapier integration.
- Hobby ($13.30/mo):3 AskAI chatbot assistants, 1000 questions monthly, add 100 file sources, Google Drive and Notion sync, webpage auto-sync, and analytics mode.
- Pro ($66/mo):10 AskAI chatbot assistants, 10,000 questions monthly, add 1000 file sources, app integrations (Slack, Teams, Zapier, WhatsApp, Google Drive, & Notion), API content upload, capture user emails.
2. Hubspot
You don’t need technical coding skills to create a Hubspot chatbot. Itsintuitive AI chatbot builderlets you easily set your preferred conversation sequences.
For instance, you may opt for a concierge bot that starts with a greeting, triage requests to the appropriate staff rep, or give access to your business’s knowledge base.
Features:
- Chat automation:Respond to customers’ commonly asked queries.
- Personalized replies:Hubspot chatbots can refer to customers’ previous interactions with the platform to provide personalized answers.
- Automated lead qualification:The chatbot can ask targeted questions to collect customer information and determine potential leads your business can focus on.
- Auto-saved chat history:All customer interaction with the chatbot is saved in HubSpot’s free CRM so your team can easily review request context.
- Ticket generation:Bots can automatically route customers by generating support tickets to assigned personnel for their concerns.
Pricing:
- Free Tools:$0/mo
- Starter:$18/mo (includes 2 paid users)
- Professional:$450 per month (includes 5 paid users)
3. Drift
Drift's chatbots excel at efficiently engaging website visitors. Once customers input their concerns, the bot quickly offers helpful resources or qualifies if they should be connected to a live representative.
You can make a bot flow with the easy-to-useDrift Playbooks.These bot conversation builders use a logical tree diagram to automate the bot’s response depending on the customer’s input.
Features:
- CRM Integration:Access your bot’s conversation in other CRM tools like Salesforce, Front, and Outreach.
- Team availability notification:Chatbots can tell customers if live agents are online or offline.
- Monitor live customer interaction:Witness how customers use your chatbots in real time.
- Bot analytics:Drift’s Playbook analytics lets you see your customers' choices as well as points where drop-off in conversation frequently happens.
Pricing:
- Premium:$2500/mo, 24/7 custom chatbots for customer assistance and conversion.
- Enterprise:Price available upon inquiry, AI-powered chatbots capable of personalized conversation, sales meeting booking, etc.
- Advanced:Price available upon inquiry, enterprise features + flex routing, A/B testing, etc.
4. Tidio
Tidio is an online platform for customer support automation and sales generation. Its AI-powered, cutting-edgeLyro chatbotcan answer FAQs around the clock, give personalized recommendations, suggest discounts, and provide customer journey insights from previous interactions.
Features:
- App Integrations:Connect Tidio to 120+ software tools, including WordPress, Shopify, and Hubspot.
- Pre-designed chatbot templates:Select from 35+ drag-and-drop customizable bot templates for your customer service needs.
- Lead generation:Use personalized messages to engage customers and ask their email for targeted marketing campaigns.
- Personalized recommendations:Give relevant products or services based on your customer's previous purchases.
Pricing:
- Free:35+ chatbot templates, social media integration
- Chatbots:$29-139/mo (depending on visitors reached limit), automation analytics, visual builder, watermark removed
- Tidio+:$398/mo, custom customer conversation limit, chatbot building, and strategy assistance
5. Zendesk
As with other chatbot developers above, no coding is required to create a ZenDesk chatbot. Its bot builder has an intuitive interface that lets you tweak the chatbot’s tone and style and specify your desired conversation flow.
Moreover, ZenDesk’s bots were pre-trained using massivecustomer interaction datafrom various industries, so they’re already knowledgeable about relevant and commonly asked queries.
Features:
- Intelligent routing:Detects the need to route customers to appropriate reps based on their language and sentiment.
- Context collection:Determine common concerns of customers based on conversation data.
- App Integration:Connect with other online platforms and CRM tools.
Pricing:
- Suite Team:$55 per agent/month
- Suite Growth:$89 per agent/month
- Suite Professional:$115 per agent/month
- Suite Enterprise:Price available upon inquiry
6. Intercom
Intercom is one of thebest AI customer support softwarenowadays, providing businesses with efficient digital business solutions like shared inboxes, optimized ticketing systems, and ahyper-intelligent AI bothelpdesk calledFin.
Intercom’s Fin is a natural language chatbot that quickly answers basic customer queries, asks follow-up questions, shifts conversational tones, and triages complex problems.
Features:
- Multilingual support service:Capable of customer conversation across 43 languages
- App integration:Integrate Intercom chatbot to 400+ applications including WhatsApp, SalesForce, Instagram, and Marketo.
- Easy bot setup:Train chatbots by using URLs, articles, and help centers.
- Create custom answers:Add custom-made responses for specific customer inquiries to boost your bot’s accuracy and helpfulness.
Pricing:
- Essential:$39 per seat/mo
- Advanced:$99 per seat/mo
- Expert:$139 per seat/mo
7. HelpCrunch
HelpCrunch’s code-free chatbot builder lets you create an automated messaging solution to address simple customer queries. Your team can precisely pick specific chats that your bot can handle based on conditions and triggers and monitor the bot’s performance in real-time.
Features:
- Intuitive bot builder:Use pre-designed bot templates or manually set up your chat flow using available options.
- Personalized service:Bots can collect customer data and use them as the basis for personalized interaction.
- Rapid lead generation:Collect customer contact details for your sales team’s targeted campaigns.
- Top-notch self-service offers:Give customers access to knowledge bases such as FAQs articles and troubleshooting guides.
Pricing:
- Basic:$12/mo
- Pro:$20/mo
- Unlimited:$495/mo
8. Freshchat
Freschat’s prompt-basedFreddy AIlets you create and train customer service chatbots for basic inquiries. As the bots engage your customers, Freddy AI continuously tracks and analyzes your data so it can provide you with customer insights and optimization strategies at all times.
Features:
- Customizable bots:Align your bot’s aesthetic (i.e., size, color, shape) to match your brand with Freshchat’s intuitive CSS editor.
- Polyglot chatbot:Upload scripts for your bot in any language to make it multilingual.
- Performance tracker:Measure your bot performance using comprehensive reports, metrics, and visualizations
- Seamless agent handover:Transfer conversation to live agents with a single click.
Pricing:
- Starter:$19 per agent/mo
- Growth:$49 per agent//mo
- Pro:$90 per agent/mo
- Enterprise:$119 per agent/mo
Get Cutting-Edge Customer Support Chatbots for Your Business
Using the best customer support chatbots can save your team time and energy dealing with recurring, arduous tasks, allowing you to work on stuff that truly matters. Employ chatbots now with
My AskAIto streamline your support service and maximize customer satisfaction.
Written by
Alex Rainey
Alex is an experienced CTO and founder who largely focuses on all the technical areas of My AskAI, from AI Engineering, Technical Product Management and overall Platform Development.
