Alex RaineyAlex is an experienced CTO and founder who largely focuses on all the technical areas of My AskAI, from AI Engineering, Technical Product Management and overall Platform Development.
Table of Contents
- What Is AI Customer Support Software?
- Benefits of Using AI Customer Support Software
- Reduce Customer Handling Time
- Documentation and Help Center
- Access to Customer Analytics and Insights
- Criteria to Consider when Choosing AI Customer Support Software
- Automation and Integration
- Customer Feedback and Analytics
- Scalability and Security
- 5 Best AI Customer Support Software
- 1. My AskAI
- Key Features
- Pricing
- Pros and Cons
- 2. Help Scout
- Key Features
- Pricing
- Pros and Cons
- 3. Custify
- Key Features
- Pricing
- Pros and Cons
- 4. Intercom
- Key Features
- Pricing
- Pros and Cons
- 5. Freshdesk
- Key Features
- Pricing
- Pros and Cons
- Conclusion
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Customer service can be an arduous process—particularly for businesses with larger customer bases and a backlog of support tickets to handle. AI customer support software can help, but how do you know which tool to choose?
At My AskAI, we know a thing or two about building AI support solutions, so we’ve researched and compiled a comprehensive list of some of the top AI customer support software tools available.
Read on to learn more.
What Is AI Customer Support Software?
AI customer support software is a kind of AI tool that uses natural language processing (NLP) and machine learning (ML) to help manage customer service. They can respond to common user queries, help customers resolve issues, and even help businesses organize and prioritize tickets—it all depends on the tool you’re using.
Take My AskAI, for example.
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Your My AskAI chatbot can be trained on documentation, pricing pages, FAQs, knowledge bases, and more to accurately answer customer questions around the clock. Integrating your My AskAI on our website gives customers a more personalized experience by automatically attending to their requests.
Benefits of Using AI Customer Support Software
Reduce Customer Handling Time
AI customer support software can automate many customer interactions, allowing you to resolve tickets much more efficiently and free up your team for more complicated matters. For example, you can build AI chatbots to automatically resolve common concerns and troubleshoot simple issues, greatly reducing resolution times.
Documentation and Help Center
AI customer support software, such as AI chatbots or virtual assistants, can recommend resources or direct customers to help centers and FAQ pages to encourage self-service and boost deflection. This helps reduce your ticket volumes and further optimize your customer support.
Access to Customer Analytics and Insights
AI customer support software allows you to monitor customer conversations, track user activity, and discover common customer concerns, providing insight into user experience and overall satisfaction.
Criteria to Consider when Choosing AI Customer Support Software
Automation and Integration
Make sure to check what automation features and third-party integrations are available when choosing an AI customer support software. Ideally, the software should integrate well with your existing tools for a more cohesive workflow.
Customer Feedback and Analytics
It’s best to choose an AI tool that provides analytics on your ticket resolution rate, customer interactions, or your support team’s overall performance to closely monitor your productivity and customer satisfaction.
Scalability and Security
Finally, your AI customer support software should offer an easy way to scale up or down your features in case your business requirements change. It also helps to look into what security measures are available to ensure your data is always protected.
5 Best AI Customer Support Software
Now that we’ve covered the basics let’s discuss the best AI customer support software for improving engagement and user satisfaction. We’ve reviewed each tool’s pricing options and key features to ensure you get all the information you need to make the right choice for your business.
If you’re in a hurry, here’s a brief look at the AI tools we’ll be covering:
- My AskAI: For Building Support Chatbots Using Your Documents.
- Help Scout: For Managing Customer Conversations With AI Assistance.
- Custify: For Understanding Customer Health.
- Intercom: For Automating Omnichannel Support.
- Freshdesk: For AI Ticket Management.
1. My AskAI
My AskAI lets you create AI customer support chatbots using documents, websites, and support resources.
To create a support bot, all you need to do is link training documents (PDFs, CSVs, TXTs, and DOCs), customize your bot’s response style, and embed or integrate your bot where your customers are active. When they ask questions, your My AskAI will use the data it’s been trained on to come up with the best answer.
Your AI customer support bot can answer in up to 95 languages to accommodate a wide user base. Plus, it’s easy to embed your AI onto your website or integrate with third-party tools like Slack, Messenger, Teams, and WhatsApp.
Key Features
- Customization: Edit several aspects of your AI assistant, which includes its tone, appearance, and answer style.
- Analytics: View your AI’s usage analytics to collect leads, find out what customers are asking, download questions asked, and more.
- Enhanced security: We place your files in an isolated container and utilize bank-grade encryption (AES-256) to secure your data.
- Multilingual: Our AI chatbots can answer in 95 languages, allowing customers to interact in their preferred language.
- Different Types of AI Chatbots: Choose from three main chatbots that provide different answer styles. Chat specializes in brief and conversational answers, Explain offers more lengthy and detailed responses, and Search provides results from your content libraries.
- Embed Your AI Bot: Embed your AI chatbot onto your site or integrate with third-party platforms like Facebook Messenger, Microsoft Teams, Zapier, and Slack.
Pricing
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My AskAI offers a completely free plan with one AI chatbot, 50 monthly questions, ten file uploads, and customizable tones and answer styles. If you want access to more chatbots, questions, and uploads along with analytics and integration support, subscribe to one of the following plans:
- Hobby ($13.30/month)
- Pro ($66/month)
- Beast ($666/month)
Pros and Cons
Pros:
- Free plan.
- Easy setup.
- Supports 95 languages.
- Bank-grade security.
- Offers many third-party integrations.
- Full API access and control.
- Customizable answer style and tone.
- Usage analytics.
- 7-day money-back guarantee.
- Supports multiple file types.
- Custom pricing.
- High accuracy.
Cons:
- Limited questions per month for all plans except Beast.
2. Help Scout
Help Scout is a customer support tool that helps you manage user conversations with AI-powered support, such as AI grammar checkers and their Beacon chatbot.
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It also uses AI technology to automatically recommend help center articles and other self-service resources to customers based on their behavior. This feature reduces tickets and messages by proactively getting them the help they need.
Key Features
- AI Summarize: Condense lengthy conversations with AI summaries. With just one click, you can receive bullet-point summaries in seconds.
- AI Assist: Receive live AI assistance when responding to customer requests for more efficient ticket management. Automatically fix spelling or grammatical errors, shorten long answers, change the tone of your text, and more with just one click.
- AI Help Center: Automatically recommend help center articles and other self-service resources to customers based on their behavior.
Pricing
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Help Scout has three paid plans:
- Standard ($20/user/month)
- Plus ($40/user/month)
- Pro ($65/user/month)
On their base plan, you get access to 100+ integrations, AI Assist, and two mailboxes (for both email and live chat). As you upgrade to the more expensive plans, you receive advanced permissions, increased API access, and AI summaries.
Pros and Cons
Pros:
- 15-day free trial.
- Custom fields.
- AI summarize.
- API access.
- Over 100 integrations.
- Advanced permissions.
- Promotes self-service.
Cons:
- It’s priced per user, which can get expensive.
- Limited AI functionality on the base plan.
- Limited users.
3. Custify
Custify is an analytics tool for monitoring customer data.
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Access in-depth customer analytics and create playbooks that automate processes like sending onboarding or welcome emails, messaging users with low levels of engagement, task assignments, and more.
Key Features
- Playbooks: Create flexible workflows to automate various activities, which include sending emails or messages to customers, integrating renewal processes, getting notified about changes to user behavior, assigning customer accounts to agents, and so on.
- Customer Segmentation: Segment customers based on usage or account details to organize your ticket management better.
- Customer Health Score: Collect data from a range of third-party sources to generate a dynamic customer health score for each account.
Pricing
Contact sales for a quote.
Pros and Cons
Pros:
- Detailed customer analytics.
- Many third-party integrations.
- Task assignments.
- Alerts & reminders.
- Centralized dashboard.
- Automated emails.
- Implement personalized renewal processes.
Cons:
- No pricing details on their site.
- Limited AI functionality.
- Limited customization.
4. Intercom
Intercom is an all-in-one support platform with ticketing, live chat, and AI capabilities.
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One powerful AI feature is Fin—a conversational support bot that trains on your data to provide automated customer assistance. The help desk is also enhanced by AI, with features for generating quick responses, changing lengths and tones, and understanding sentiment.
Key Features
- Monitor Conversations: Track your bot’s conversations to ensure all responses are accurate and appropriate via a shared inbox.
- Quick Setup: Set up and train your chatbot in minutes using articles, help centers, and any public URL.
- Agent Transfer: Fin automatically transfers conversations onto human agents if it’s unable to resolve a query.
Pricing
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Fin is accessible on all of Intercom’s paid subscriptions:
- Starter ($74/month)
- Pro (custom pricing)
- Premium (custom pricing)
With the Starter plan, you can access AI assist, analytics and reporting, and bot-to-human hand-offs. If you upgrade to Pro or Premium, you can also create custom bots, view custom reports, and build custom answers for Fin (optional add-on).
Pros and Cons
Pros:
- Free trial.
- No-code chatbot creation.
- Supports 43 languages.
- Custom bots.
- Omnichannel support.
- Custom answers.
- Agent transfer.
Cons:
- No free plan.
- Limited analytics.
- Limited customization.
5. Freshdesk
Freshdesk is a help desk software specializing in ticket management and boosting agent efficiency with the help of their AI assistant, Freddy.
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Freshdesk automates ticket organization with AI-powered prioritizing, categorizing, and routing. Its omnichannel support optimizes ticket management and provides faster support across multiple platforms.
Key Features
- Supercharge Agent Productivity: Track all customer conversations across multiple channels in one place. Freddy AI can provide suggested responses, summarize events, and recommend actions.
- Analytics: Freddy analyzes performance data to give insights into your team’s productivity and suggests ways to improve efficiency.
- Auto-Assign Tickets: Automatically assign tickets to the right agents to speed up your ticket resolution.
Pricing
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Freshdesk offers a free plan with analytics, AI-powered ticket organization, and team collaboration. Premium plans include custom reports, automation, and multilingual support.
Your options are:
- Growth ($15/agent/month)
- Pro ($49/agent/month)
- Enterprise ($79/agent/month)
Pros and Cons
Pros:
- Free plan.
- Skill-based routing.
- Automated ticket organization.
- Analytics & reporting.
- Team collaboration support.
- Custom ticket fields.
- Multilingual support.
Cons:
- No custom plans.
- Limited automation on the free plan.
- Freddy AI is only available on the Enterprise plan.
Conclusion
Customer support can involve a lot of repetitive tasks, which is why it’s beneficial to utilize AI tools like My AskAI to automate these workflows and interactions. With the help of My AskAI, you can provide instant responses to customers and resolve common queries without human interference.
Try out our free plan to start automating your customer support.
Written by
Alex Rainey
Alex is an experienced CTO and founder who largely focuses on all the technical areas of My AskAI, from AI Engineering, Technical Product Management and overall Platform Development.
