
Alex is an experienced CTO and founder who largely focuses on all the technical areas of My AskAI, from AI Engineering, Technical Product Management and overall Platform Development.
Table of Contents
- What Is AI Customer Support Software?
- Benefits of Using AI Customer Support Software
- Reduce Customer Handling Time
- Documentation and Help Center
- Access to Customer Analytics and Insights
- Criteria to Consider when Choosing AI Customer Support Software
- Automation and Integration
- Customer Feedback and Analytics
- Scalability and Security
- 5 Best AI Customer Support Software
- 1. My AskAI
- Key Features
- Pricing
- Pros and Cons
- 2. Help Scout
- Key Features
- Pricing
- Pros and Cons
- 3. Custify
- Key Features
- Pricing
- Pros and Cons
- 4. Intercom
- Key Features
- Pricing
- Pros and Cons
- 5. Freshdesk
- Key Features
- Pricing
- Pros and Cons
- Conclusion

What Is AI Customer Support Software?
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Benefits of Using AI Customer Support Software
Reduce Customer Handling Time
Documentation and Help Center
Access to Customer Analytics and Insights
Criteria to Consider when Choosing AI Customer Support Software
Automation and Integration
Customer Feedback and Analytics
Scalability and Security
5 Best AI Customer Support Software
- My AskAI: For Building Support Chatbots Using Your Documents.
- Help Scout: For Managing Customer Conversations With AI Assistance.
- Custify: For Understanding Customer Health.
- Intercom: For Automating Omnichannel Support.
- Freshdesk: For AI Ticket Management.
1. My AskAI

Key Features
- Customization: Edit several aspects of your AI assistant, which includes its tone, appearance, and answer style.
- Analytics: View your AI’s usage analytics to collect leads, find out what customers are asking, download questions asked, and more.
- Enhanced security: We place your files in an isolated container and utilize bank-grade encryption (AES-256) to secure your data.
- Multilingual: Our AI chatbots can answer in 95 languages, allowing customers to interact in their preferred language.
- Different Types of AI Chatbots: Choose from three main chatbots that provide different answer styles. Chat specializes in brief and conversational answers, Explain offers more lengthy and detailed responses, and Search provides results from your content libraries.
- Embed Your AI Bot: Embed your AI chatbot onto your site or integrate with third-party platforms like Facebook Messenger, Microsoft Teams, Zapier, and Slack.
Pricing
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- Hobby ($13.30/month)
- Pro ($66/month)
- Beast ($666/month)
Pros and Cons
- Free plan.
- Easy setup.
- Supports 95 languages.
- Bank-grade security.
- Offers many third-party integrations.
- Full API access and control.
- Customizable answer style and tone.
- Usage analytics.
- 7-day money-back guarantee.
- Supports multiple file types.
- Custom pricing.
- High accuracy.
- Limited questions per month for all plans except Beast.
2. Help Scout
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Key Features
- AI Summarize: Condense lengthy conversations with AI summaries. With just one click, you can receive bullet-point summaries in seconds.
- AI Assist: Receive live AI assistance when responding to customer requests for more efficient ticket management. Automatically fix spelling or grammatical errors, shorten long answers, change the tone of your text, and more with just one click.
- AI Help Center: Automatically recommend help center articles and other self-service resources to customers based on their behavior.
Pricing
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- Standard ($20/user/month)
- Plus ($40/user/month)
- Pro ($65/user/month)
Pros and Cons
- 15-day free trial.
- Custom fields.
- AI summarize.
- API access.
- Over 100 integrations.
- Advanced permissions.
- Promotes self-service.
- It’s priced per user, which can get expensive.
- Limited AI functionality on the base plan.
- Limited users.
3. Custify
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Key Features
- Playbooks: Create flexible workflows to automate various activities, which include sending emails or messages to customers, integrating renewal processes, getting notified about changes to user behavior, assigning customer accounts to agents, and so on.
- Customer Segmentation: Segment customers based on usage or account details to organize your ticket management better.
- Customer Health Score: Collect data from a range of third-party sources to generate a dynamic customer health score for each account.
Pricing
Pros and Cons
- Detailed customer analytics.
- Many third-party integrations.
- Task assignments.
- Alerts & reminders.
- Centralized dashboard.
- Automated emails.
- Implement personalized renewal processes.
- No pricing details on their site.
- Limited AI functionality.
- Limited customization.
4. Intercom
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Key Features
- Monitor Conversations: Track your bot’s conversations to ensure all responses are accurate and appropriate via a shared inbox.
- Quick Setup: Set up and train your chatbot in minutes using articles, help centers, and any public URL.
- Agent Transfer: Fin automatically transfers conversations onto human agents if it’s unable to resolve a query.
Pricing
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- Starter ($74/month)
- Pro (custom pricing)
- Premium (custom pricing)
Pros and Cons
- Free trial.
- No-code chatbot creation.
- Supports 43 languages.
- Custom bots.
- Omnichannel support.
- Custom answers.
- Agent transfer.
- No free plan.
- Limited analytics.
- Limited customization.
5. Freshdesk
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Key Features
- Supercharge Agent Productivity: Track all customer conversations across multiple channels in one place. Freddy AI can provide suggested responses, summarize events, and recommend actions.
- Analytics: Freddy analyzes performance data to give insights into your team’s productivity and suggests ways to improve efficiency.
- Auto-Assign Tickets: Automatically assign tickets to the right agents to speed up your ticket resolution.
Pricing
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- Growth ($15/agent/month)
- Pro ($49/agent/month)
- Enterprise ($79/agent/month)
Pros and Cons
- Free plan.
- Skill-based routing.
- Automated ticket organization.
- Analytics & reporting.
- Team collaboration support.
- Custom ticket fields.
- Multilingual support.
- No custom plans.
- Limited automation on the free plan.
- Freddy AI is only available on the Enterprise plan.
Conclusion
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Alex is an experienced CTO and founder who largely focuses on all the technical areas of My AskAI, from AI Engineering, Technical Product Management and overall Platform Development.