Alex RaineyAlex is an experienced CTO and founder who largely focuses on all the technical areas of My AskAI, from AI Engineering, Technical Product Management and overall Platform Development.
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Jul 15, 2024 11:44 AM
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Mar 1, 2024
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The U.K. Government's Innovation with AI
The U.K. government is more nimble & innovative than many companies.
Launch of the Beta AI Chatbot
In January, the U.K. government — the epitome of a slow-moving organisation — quietly launched a beta AI chatbot.
Aim of the AI Chatbot
- Help citizens and business owners more quickly and easily access Government information
- VAT rules
- Tenancy rights
- Benefits
- Entitlements
- Etc. (000s of webpages)
Challenges and Risks
- Fraught with risk and potential negative press and real-world consequences
- They pushed on despite these challenges
Understanding User Outcomes
I think it's because they understand that the outcomes people have when trying to find an answer themselves on the government's website are poor.
- Even an AI chatbot, that's wrong a small % of the time, is a far better situation.
Biggest Benefit to the U.K. Government
- They get to learn how real people use a government AI chatbot.
- Understand the types of things it's good/bad at.
Leading the Way in AI for Government
- Putting them leagues ahead of other countries in figuring out how AI can significantly improve the efficiency of government.
A Challenge to Other Organisations
So, if the U.K. government can release something like this, what's stopping your organisation from giving your customer quicker, better access to your help documentation with an AI chatbot/assistant?
Written by
Alex Rainey
Alex is an experienced CTO and founder who largely focuses on all the technical areas of My AskAI, from AI Engineering, Technical Product Management and overall Platform Development.
