Mike is an experienced Product Manager who focuses on all the “non-development” areas of My AskAI, from finance and customer success to product design, copywriting, testing and more.
The biggest thing preventing most companies today from adopting AI customer support agents is fear
- They worry about what their customers might think of them
- They worry their customers will think that they don't care
- They worry that their AI will 'say the wrong thing'
- By not using it today, they aren't able to see where the gaps are in their documentation.
- They aren't able to see things it is suited or not suited for.
- They aren't able to allocate their time to higher ROI, proactive strategies to support their customers.