Overcoming Fear: Embrace AI in Customer Support

Discover why fear holds companies back from adopting AI in customer support and learn how to overcome it to stay ahead in the industry.

Overcoming Fear: Embrace AI in Customer Support
Created time
Oct 7, 2024 05:02 PM
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Oct 7, 2024
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The biggest thing preventing most companies today from adopting AI customer support agents is fear

  • They worry about what their customers might think of them
  • They worry their customers will think that they don't care
  • They worry that their AI will 'say the wrong thing'
 
So they do nothing, they stick with the status-quo. They think that can wait until AI 'improves'.
 
What they don't realise is that the AI is only part of the equation:
 
  1. By not using it today, they aren't able to see where the gaps are in their documentation.
  1. They aren't able to see things it is suited or not suited for.
  1. They aren't able to allocate their time to higher ROI, proactive strategies to support their customers.
 
They'll fall behind. As the old adage goes: the best day to start was yesterday, the second best, is today.
 

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Written by

Mike Heap
Mike Heap

Mike is an experienced Product Manager who focuses on all the “non-development” areas of My AskAI, from finance and customer success to product design, copywriting, testing and more.