Future of Customer Support: AI Replacing Human Interaction

Discover the future of customer support with AI. Explore how AI will replace human interaction in customer service, making manual support a thing of the past.

Future of Customer Support: AI Replacing Human Interaction
Created time
Sep 6, 2024 10:30 PM
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Sep 6, 2024
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I was listening to a podcast recently talking about all the things that seem crazy to us now:

  • Smoking in restaurants
  • Having to stop to read maps to find out where you're going
 
They then asked what would feel crazy in 10-20 years' time?
 
  • Not having regular health 'scans' for deadly diseases
  • Having a person drive you anywhere
 
I genuinely feel like: "Having people answer (the majority of) your customer support tickets" Falls in this same bucket, we'll look back on it in disbelief and wonder how people managed before AI.
 
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Written by

Mike Heap
Mike Heap

Mike is an experienced Product Manager who focuses on all the “non-development” areas of My AskAI, from finance and customer success to product design, copywriting, testing and more.