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Future of Customer Support: AI Replacing Human Interaction

Discover the future of customer support with AI. Explore how AI will replace human interaction in customer service, making manual support a thing of the past.

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Future of Customer Support: AI Replacing Human Interaction
Created time
Sep 6, 2024 10:30 PM
Author
Mike Heap
Mike Heap
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Founder Notes
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Publish date
Sep 6, 2024
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future-of-customer-support-ai-replacing-human-interaction
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I was listening to a podcast recently talking about all the things that seem crazy to us now:

  • Smoking in restaurants
  • Having to stop to read maps to find out where you're going
 
They then asked what would feel crazy in 10-20 years' time?
 
  • Not having regular health 'scans' for deadly diseases
  • Having a person drive you anywhere
 
I genuinely feel like: "Having people answer (the majority of) your customer support tickets" Falls in this same bucket, we'll look back on it in disbelief and wonder how people managed before AI.
 
notion image
 
#customersupport#customersuccess#customerservice#csleaders#aiincustomersupport#aisupport

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Written by

Mike Heap
Mike Heap

Mike is an experienced Product Manager who focuses on all the “non-development” areas of My AskAI, from finance and customer success to product design, copywriting, testing and more.

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