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Top Goals for Revolutionizing AI Customer Support

Discover the key goals driving the innovation at My AskAI, aimed at transforming customer support with AI. Learn how they plan to make support scalable, accessible, and preferred by customers.

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Top Goals for Revolutionizing AI Customer Support
Created time
Sep 6, 2024 10:31 PM
Author
Mike Heap
Mike Heap
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Founder Notes
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MikeFounderNotes.png
Publish date
Sep 6, 2024
Slug
top-goals-for-revolutionizing-ai-customer-support
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Featured
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Article
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Ready to Publish

We wrote down a handful of goals when we first started My AskAI. We’re not there yet, but we’re on our way:

  1. Nobody should ever have to build a 'workflow' for their bot
  1. Speaking to a person should be a last resort
  1. Make support a part of product development by creating feedback loops
  1. Make people prefer bots to people (mostly)
  1. Make customer support truly and instantaneously scalable
  1. Make customer support more accessible (for customers)
 
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Written by

Mike Heap
Mike Heap

Mike is an experienced Product Manager who focuses on all the “non-development” areas of My AskAI, from finance and customer success to product design, copywriting, testing and more.

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