
Mike is an experienced Product Manager who focuses on all the “non-development” areas of My AskAI, from finance and customer success to product design, copywriting, testing and more.

Discover how Conrad Jones, Head of Customer Success at Zinc, leverages AI tools in his daily role. Learn about the AI tools he uses and how he stays updated with AI developments.
Mike is an experienced Product Manager who focuses on all the “non-development” areas of My AskAI, from finance and customer success to product design, copywriting, testing and more.
Feeling lost with AI? Mike Heap, Co-Founder of My AskAI, shares his experience on preparing for and implementing AI. Learn how AI has changed work, how to determine if it's right for you, and how to measure success.
Discover the true meaning of 'AI-first' customer support and how it enhances user experience without sacrificing human touch. Learn the benefits and misconceptions.
Discover how AI support agents can streamline customer support by adding an extra tier before tier 1, improving efficiency and potentially covering tier 1 entirely.