Enhancing Customer Support Efficiency with AI Triage

Discover how AI support agents can streamline customer support by adding an extra tier before tier 1, improving efficiency and potentially covering tier 1 entirely.

Enhancing Customer Support Efficiency with AI Triage
Created time
Sep 23, 2024 04:22 PM
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Publish date
Sep 23, 2024
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enhancing-customer-support-efficiency-with-ai-triage
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In customer support, triage is vital

  • Not all queries need or should have senior tech support
  • Tickets get split into tiers depending on their complexity and urgency
 

AI support agents just add another tier

  • Before tier 1, to make the process even more efficient
  • Maybe at some stage tier 1 support may be covered entirely by AI support agents
 
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Written by

Mike Heap
Mike Heap

Mike is an experienced Product Manager who focuses on all the “non-development” areas of My AskAI, from finance and customer success to product design, copywriting, testing and more.