Mike is an experienced Product Manager who focuses on all the “non-development” areas of My AskAI, from finance and customer success to product design, copywriting, testing and more.
In customer support, triage is vital
- Not all queries need or should have senior tech support
- Tickets get split into tiers depending on their complexity and urgency
AI support agents just add another tier
- Before tier 1, to make the process even more efficient
- Maybe at some stage tier 1 support may be covered entirely by AI support agents