AI-First Customer Support: What It Really Means

Discover the true meaning of 'AI-first' customer support and how it enhances user experience without sacrificing human touch. Learn the benefits and misconceptions.

AI-First Customer Support: What It Really Means
Created time
Sep 23, 2024 04:10 PM
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Sep 23, 2024
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So many companies are moving to 'AI-first' customer support

But what does that actually mean?
 
Well, for starters, it doesn't mean:
 
  • No longer speaking to your customers
  • Cost-cutting
  • Providing a worse user experience
 
What it actually means is:
 
  • More customer queries handled, faster and 24/7
  • Consistent and accurate responses, whoever they speak to
  • Complete understanding and recall of your product and its features
  • Agents will be able to spend longer with those who really have issues
  • More human support for the queries that require a human touch
 
'AI-first' actually means 'human-first' don't let anyone tell you otherwise.
 
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Written by

Mike Heap
Mike Heap

Mike is an experienced Product Manager who focuses on all the “non-development” areas of My AskAI, from finance and customer success to product design, copywriting, testing and more.