Mike Heap

Mike Heap

Mike is an experienced Product Manager who focuses on all the “non-development” areas of My AskAI, from finance and customer success to product design, copywriting, testing and more.

Discord
GitHub
Mike is an experienced Product Manager who focuses on all the “non-development” areas of My AskAI, from finance and customer success to product design, copywriting, testing and more.

Previous experience

He previously built and sold No Code AI Model Builder, UCAS Statement Generator (both with his co-founder Alex) and Tweetstreak.
Before that, he worked at tech scale-ups, Limejump and Ki Insurance and spent 9 years at Ernst & Young in Banking and Capital Markets, first as an auditor (and chartered accountant) and then as an Innovation Lead focusing on applications of AI and RPA in audit.

Education

He holds a 1st class BSc in Maths and Physics from the University of Bath.

Hobbies and interests

An on-and-off fitness enthusiast, he has completed several marathons, an Ironman and the Dragon Ride and is currently just getting into indoor rowing and looking for new challenges.
His passion away from AI lies with food, cooking most days and eating out at new restaurants most weekends.

Contact Mike

You can find him on LinkedIn and Twitter or email him here.

Learn more

You can learn more about Mike’s background and story by visiting these links:
Interviews
Podcasts
Alhena AI: Complete Guide to Features, Pricing & Limitations (2026)

Alhena AI: Complete Guide to Features, Pricing & Limitations (2026)

Alhena AI charges $1.10/conversation with zero hallucination claims. Tatcha drives 11% site revenue from it. Honest breakdown inside.

CoSupport AI: Complete Guide to Features, Pricing & Limitations (2026)

CoSupport AI: Complete Guide to Features, Pricing & Limitations (2026)

CoSupport AI starts at $99/mo for unlimited responses, or $0.59 per resolution. Claims 90% automation with zero hallucinations. Here's the full honest breakdown.

Wonderchat: Complete Guide to Features, Pricing & Limitations (2026)

Wonderchat: Complete Guide to Features, Pricing & Limitations (2026)

Wonderchat starts at $29/month for 1,000 messages. One customer hit 92% resolution. Full honest breakdown.

DigitalGenius: Complete Guide to Features, Pricing & Limitations (2026)

DigitalGenius: Complete Guide to Features, Pricing & Limitations (2026)

DigitalGenius pricing starts at ~$1,000/month with custom quotes. G-Star RAW reports 40% automated resolution. Full honest breakdown inside.

Help Scout AI: Complete Guide to Features, Pricing & Limitations (2026)

Help Scout AI: Complete Guide to Features, Pricing & Limitations (2026)

Help Scout AI claims 73% resolution. It also costs $0.75 each. Here's the full breakdown of features, pricing, and real limitations.

Sierra AI: Complete Guide to Features, Pricing & Limitations (2026)

Sierra AI: Complete Guide to Features, Pricing & Limitations (2026)

Sierra AI serves 40% of the Fortune 50 with no public pricing. Year-one costs hit $200K-$350K+. Here's the full honest breakdown of features, resolution rates, and trade-offs.

Ada AI: Complete Guide to Features, Pricing & Limitations (2026)

Ada AI: Complete Guide to Features, Pricing & Limitations (2026)

Ada AI supports chat, email, voice, and SMS with a multi-LLM Reasoning Engine — but starts at ~$30K/year and can't natively ingest PDFs, past tickets, or Notion. Full breakdown.

eesel AI: Complete Guide to Features, Pricing & Limitations (2026)

eesel AI: Complete Guide to Features, Pricing & Limitations (2026)

eesel AI plans start at $239/mo but AI Agent, triage, and simulation are locked behind the $799/mo Business plan. Full pricing breakdown, real limitations, and resolution rate data.

Fini AI: Complete Guide to Features, Pricing & Limitations (2026)

Fini AI: Complete Guide to Features, Pricing & Limitations (2026)

Fini AI's "Sophie" agent can process refunds and take actions via Stripe and Adyen — but has a $1,799/mo minimum and no independent verification of its 80% resolution claims.

Yuma AI: Complete Guide to Features, Pricing & Limitations (2026)

Yuma AI: Complete Guide to Features, Pricing & Limitations (2026)

Yuma AI offers 75+ pre-built Shopify actions and claims up to 89% automation for ecommerce brands — but doesn't support Intercom, Freshdesk, or HubSpot. Full breakdown inside.

aissist.io: Complete Guide to Features, Pricing & Limitations (2026)

aissist.io: Complete Guide to Features, Pricing & Limitations (2026)

aissist.io uses a multi-agent architecture with specialised sub-agents per domain — but it's a seed-stage startup with no SOC 2 certification and key integrations still missing.

Decagon AI: Complete Guide to Features, Pricing & Limitations (2026)

Decagon AI: Complete Guide to Features, Pricing & Limitations (2026)

Decagon AI offers enterprise voice support with sub-second latency and white-glove onboarding — but no public pricing, no free trial, and no self-serve signup. Full breakdown inside.