Mike Heap

Mike Heap

Mike is an experienced Product Manager who focuses on all the “non-development” areas of My AskAI, from finance and customer success to product design, copywriting, testing and more.

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Mike is an experienced Product Manager who focuses on all the “non-development” areas of My AskAI, from finance and customer success to product design, copywriting, testing and more.

Previous experience

He previously built and sold No Code AI Model Builder, UCAS Statement Generator (both with his co-founder Alex) and Tweetstreak.
Before that, he worked at tech scale-ups, Limejump and Ki Insurance and spent 9 years at Ernst & Young in Banking and Capital Markets, first as an auditor (and chartered accountant) and then as an Innovation Lead focusing on applications of AI and RPA in audit.

Education

He holds a 1st class BSc in Maths and Physics from the University of Bath.

Hobbies and interests

An on-and-off fitness enthusiast, he has completed several marathons, an Ironman and the Dragon Ride and is currently just getting into indoor rowing and looking for new challenges.
His passion away from AI lies with food, cooking most days and eating out at new restaurants most weekends.

Contact Mike

You can find him on LinkedIn and Twitter or email him here.

Learn more

You can learn more about Mike’s background and story by visiting these links:
Interviews
Podcasts
HubSpot Breeze vs Forethought: Features, Pricing & Results (2026)

HubSpot Breeze vs Forethought: Features, Pricing & Results (2026)

HubSpot Breeze vs Forethought: HubSpot charges $0.50 per resolution. Forethought publishes no price and now belongs to Zendesk. I scored both on 11 criteria.

My AskAI vs Tawk.to AI Assist: Features, Pricing, and Results (2026)

My AskAI vs Tawk.to AI Assist: Features, Pricing, and Results (2026)

My AskAI vs Tawk.to: Tawk.to is cheaper and takes 3 of the 11 categories we scored. We take 5 and publish a 72%+ resolution rate. They publish none.

My AskAI vs Zipchat: Features, Pricing, and Results (2026)

My AskAI vs Zipchat: Features, Pricing, and Results (2026)

My AskAI vs Zipchat: one meters every AI reply from $49/mo and doubles the rate on overage, one charges about $0.10 a ticket flat. Here is where each wins.

My AskAI vs Macha AI agent: Features, Pricing, and Results (2026)

My AskAI vs Macha AI agent: Features, Pricing, and Results (2026)

Macha AI meters tickets in credits, near $0.30 on its default model. My AskAI charges ~$0.10 a ticket on Scale. Five helpdesks to Macha AI's four, no meter.

Decagon AI vs Help Scout: Features, Pricing & Results (2026)

Decagon AI vs Help Scout: Features, Pricing & Results (2026)

Decagon AI vs Help Scout: Decagon publishes no price and is sales-led, no trial. Help Scout publishes $0.75 per AI resolution. Not the same purchase.

Forethought AI vs Decagon AI: Features, Pricing & Results (2026)

Forethought AI vs Decagon AI: Features, Pricing & Results (2026)

Forethought AI's Vendr median contract is $74.5K a year. Decagon AI's is $432.8K, nearly six times higher. Neither publishes a price. 11 categories scored.

HubSpot Breeze vs Freshdesk Freddy AI agent: Features, Pricing, and Results (2026)

HubSpot Breeze vs Freshdesk Freddy AI agent: Features, Pricing, and Results (2026)

HubSpot Breeze vs Freshdesk Freddy: Breeze bills $0.50 per resolution, Freddy $0.49 per session after the first 500. That gap decides your bill.

Decagon AI vs Front AI: Features, Pricing & Results (2026)

Decagon AI vs Front AI: Features, Pricing & Results (2026)

Decagon.ai publishes no price; Vendr's median contract is $432,750/yr. Front.com's Autopilot add-on charges $0.89 per resolved conversation, on top of seats.

How to Set Up an AI Support Agent With No Code

How to Set Up an AI Support Agent With No Code

Set up no-code AI customer support in less than a day. Connect your helpdesk, load your knowledge, test it safely, and find the one job that still needs a dev.

Ada CX vs Forethought: Features, Pricing & Results (2026)

Ada CX vs Forethought: Features, Pricing & Results (2026)

Ada CX's own docs name 12 helpdesk handoffs, with no Intercom or HubSpot. Zendesk-owned Forethought lists 23. Both quote-only, Vendr medians $1,000 apart.

Intercom vs Front: AI Features, Pricing & Results (2026)

Intercom vs Front: AI Features, Pricing & Results (2026)

Fin bills $0.99 per outcome. Front's Autopilot bills $0.05, $0.39 or $0.89 per conversation. Front vs Intercom, scored on both vendors' published numbers.

How to Improve First Response Time: The Three Delays to Fix First

How to Improve First Response Time: The Three Delays to Fix First

Improve first response time by naming your delay: queue, routing or answer. Label a month of your tickets, then test one change for a week and read the p90.