Mike Heap

Mike Heap

Mike is an experienced Product Manager who focuses on all the “non-development” areas of My AskAI, from finance and customer success to product design, copywriting, testing and more.

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Mike is an experienced Product Manager who focuses on all the “non-development” areas of My AskAI, from finance and customer success to product design, copywriting, testing and more.

Previous experience

He previously built and sold No Code AI Model Builder, UCAS Statement Generator (both with his co-founder Alex) and Tweetstreak.
Before that, he worked at tech scale-ups, Limejump and Ki Insurance and spent 9 years at Ernst & Young in Banking and Capital Markets, first as an auditor (and chartered accountant) and then as an Innovation Lead focusing on applications of AI and RPA in audit.

Education

He holds a 1st class BSc in Maths and Physics from the University of Bath.

Hobbies and interests

An on-and-off fitness enthusiast, he has completed several marathons, an Ironman and the Dragon Ride and is currently just getting into indoor rowing and looking for new challenges.
His passion away from AI lies with food, cooking most days and eating out at new restaurants most weekends.

Contact Mike

You can find him on LinkedIn and Twitter or email him here.

Learn more

You can learn more about Mike’s background and story by visiting these links:
Interviews
Podcasts
7 Best AI Customer Service Tools for SaaS on Zendesk (2026)

7 Best AI Customer Service Tools for SaaS on Zendesk (2026)

Zendesk's Advanced AI bills per resolution on top of your seats. We ranked the 7 best AI customer service tools for SaaS on Zendesk against it.

Dixa: Complete Guide to Features, Pricing & Limitations (2026)

Dixa: Complete Guide to Features, Pricing & Limitations (2026)

Dixa says Mim resolves up to 80% of inquiries, but the AI is an add-on behind a sales call on a 7-seat minimum, and can't do voice. Full breakdown inside.

7 Best Zoho Desk (Zia) Alternatives for AI Support in 2026

7 Best Zoho Desk (Zia) Alternatives for AI Support in 2026

Zoho Desk's Zia AI publishes no resolution rate and stays locked inside Zoho. These 7 Zoho Desk alternatives offer stronger, more transparent AI support.

9 Best AI Customer Service Tools for Travel & Hospitality on Zendesk (2026)

9 Best AI Customer Service Tools for Travel & Hospitality on Zendesk (2026)

Travel support on Zendesk = bookings, 12 languages, 2am surges. These 9 AI customer service agents (incl. Zendesk's own Advanced AI) ranked for 2026.

7 Best AI Customer Service Tools for B2B on Zendesk (2026)

7 Best AI Customer Service Tools for B2B on Zendesk (2026)

B2B support on Zendesk is low-volume, high-value tickets where a Copilot beats raw deflection. We rank 7 AI agents (incl. Zendesk's own Advanced AI) for 2026.

7 Best AI Customer Service Tools for SaaS on Intercom (2026)

7 Best AI Customer Service Tools for SaaS on Intercom (2026)

SaaS support on Intercom is the product how-to tail plus billing and seat admin, not just volume. These 7 AI agents (incl. Fin) ranked for SaaS teams in 2026.

6 Best AI Customer Service Tools for Crypto on Intercom (2026)

6 Best AI Customer Service Tools for Crypto on Intercom (2026)

Crypto support on Intercom is withdrawal locks, KYC chases and 3am volume spikes, and Fin bills per resolution. These 6 AI agents (incl. Fin) ranked.

7 Best AI Customer Service Tools for E-commerce on Freshdesk (2026)

7 Best AI Customer Service Tools for E-commerce on Freshdesk (2026)

Ecommerce on Freshdesk means WISMO, returns and order lookups, and Freddy bills per session. We rank 7 AI customer service tools for Freshdesk stores in 2026.

7 Best AI Customer Service Tools for Marketplaces on Intercom (2026)

7 Best AI Customer Service Tools for Marketplaces on Intercom (2026)

Marketplaces on Intercom run two queues at once: buyers and sellers, in a dozen languages, with disputes between. We rank 7 AI agents (incl. Fin) for 2026.

6 Best AI Customer Service Tools for Travel & Hospitality on Intercom (2026)

6 Best AI Customer Service Tools for Travel & Hospitality on Intercom (2026)

Travel support on Intercom means bookings, multilingual and 3-5x peak surges. We rank 6 AI customer service agents (incl. Fin) for travel & hospitality, 2026.

7 Best AI Customer Service Tools for B2C on Intercom (2026)

7 Best AI Customer Service Tools for B2C on Intercom (2026)

B2C support on Intercom is huge volume on thin margins, and Fin bills $0.99/resolution. These 7 AI agents (incl. Fin) ranked for consumer apps in 2026.

6 Best AI Customer Service Tools for Rewards & Gaming on Intercom (2026)

6 Best AI Customer Service Tools for Rewards & Gaming on Intercom (2026)

Player support on Intercom is huge volume at near-zero ARPU, and Fin bills $0.99/resolution. These 6 AI agents (incl. Fin) ranked for rewards & gaming.