Mike is an experienced Product Manager who focuses on all the “non-development” areas of My AskAI, from finance and customer success to product design, copywriting, testing and more.
The 'obvious' use case everyone uses AI in customer support is for tier 1 ticket deflection
- Use AI to identify gaps in knowledge
- AI agent tools can show you commonly asked, but unanswered questions, where your docs might be lacking right now
- Use AI co-pilots
- Even if they aren't responding to questions directly, they can come to your human agent's aid by finding useful data, docs or policies, way faster
- AI for investigating
- There are a whole host of tools out there that can plug into logs or other data sources to help you identify and resolve user issues faster
- AI alerts
- You can use AI to quickly set up complex alerting or monitoring rules to flag potential issues before they happen
- Creation of troubleshooting tools
- By sharing guides and playbooks with AI chatbots you can now make specialised bots to help troubleshoot common issues and collect data from users