Alex RaineyAlex is an experienced CTO and founder who largely focuses on all the technical areas of My AskAI, from AI Engineering, Technical Product Management and overall Platform Development.
Table of Contents
- What is AI Help Desk Software?
- Benefits of AI Help Desk Software to Customer Service
- Automated 24/7 assistance
- Scalable Support Solution
- Personalized Service
- Real-time Reports and Insights
- Limitless Team Assistance
- Top AI Help Desk Software (2024)
- 1. My AskAI
- 2. Missive
- 3. Intercom
- 4. Tidio
- 5. Zendesk
- 6. Help Scout
- Explore the Potentials of AI Help Desk Software
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Around 90% of consumers favor companies with stellar support help desks. To keep people’s support for your brand, delivering the top-notch support they expect is crucial.
Your help desk will face more calls and tickets as your business grows. To maintain service quality, enhancements are necessary. Fail to improve and customers will surely leave you in a heartbeat.
Businesses are now using AI help desk software to enhance their customer support. Large brands like Apple, Amazon, Microsoft, and ING are now harnessing the power of artificial intelligence to automate help desk processes to minimize expenses and maximize customer satisfaction.
Read on and discover how your business can also reap the benefits of AI-driven help desk systems.
What is AI Help Desk Software?
An AI help desk software is a program designed to automate or streamline help desk processes, including customer query responses, ticket management, feedback collection, lead generation, and troubleshooting.
Traditionally, a help desk relies on human agents to handle customer calls and tickets. Unfortunately, agents can’t work ‘round-the-clock nor provide high-speed assistance, resulting in long wait times or subpar service for customers.
But with AI tools, you can provide robust, proactive, and efficient help desk services. Many fear that AI will scrap the “human touch” in business operations. However, most AI tools are actually designed to work alongside human agents. These tools aim to boost your human staff’s capabilities, not to completely replace them.
Consider an AI customer support chatbot. When you employ it at your help desk, it can promptly reply to simple customer queries 24/7. This frees up your agents from handling basic concerns, allowing them to focus on urgent and complex issues. Customers will receive faster services, waiting times will be cut, and your team’s productivity will be on the roof.
Benefits of AI Help Desk Software to Customer Service
Adopting AI customer support tools has its upsides, including the following:
Automated 24/7 assistance
AI tools don’t need rest or holidays. They can answer customer queries, manage tickets, and perform analysis all day and all night (unless you plug off the computers!). Customers can receive assistance at any time, even outside your staff’s working hours.
Scalable Support Solution
It’s not a problem for AI help desk software if you receive 100, 500, or even 1000 customer messages and tickets. These tools can handle multiple concerns simultaneously with the same quality and speed.
Personalized Service
AI software can store data on customers’ transactions and conversations with your business. So, these tools can provide personalized experiences and suggestions to your customers, ensuring that your business meets their preferences and interests.
Real-time Reports and Insights
AI software can run over hundreds of your business’s conversations with customers. They can analyze and report common problems and issues raised by customers, helping you craft proactive solutions.
Limitless Team Assistance
Give your staff a powerlift with AI features. These tools can be your team’s internal knowledge base, feedback collection tool, sales campaign planner, email writing assistant, or multilingual translator.
Top AI Help Desk Software (2024)
Here are some examples of AI help desk software that can elevate your business’s support service.
1. My AskAI
My AskAI lets you create AI chatbots that can answer any first-level business-related questions. This tool is a no-code chatbot builder, you only need to connect your web pages, cloud services, or knowledge bases (e.g. Notion or Google Drive), or import your company files (text documents, PDFs or spreadsheets)
Once your chatbot is built, you can integrate it into your live chat provider such as Zendesk, Intercom, or Drift, or add it to your website using only one line of HTML code. Upon embedding, the chatbot will start responding to over 75% of customer queries every day. Each response comes with four links that customers can open to get further information about their questions.
The bot has an auto-sync feature that captures all changes in your site content and reflects it to its knowledge base weekly.
2. Missive
Missive is an AI-powered software built for help desks focused on email communication. If your business’s customer communication is email-centric, this program is for you.
Missive has a centralized inbox that promotes team collaboration and synchronized workspace. Its AI writing assistant can help your staff write email drafts with an appropriate tone and style to ensure customer satisfaction.
3. Intercom
Intercom is an all-around customer messaging platform, ensuring a seamless and easy-to-use virtual help desk for businesses.
Intercom’s AI-powered chatbot, Fin, can automatically respond to customer queries in a heartbeat. Fin’s name, icon, color, and theme are customizable, so they can fit your business’s brand and vision. It also features a smart triage capability, tagging complex customer queries and concerns and automatically transferring them to appropriate agents.
4. Tidio
As with My AskAI and Intercom, Tidio offers an AI chatbot that can automatically address basic customer concerns when integrated into your help desk. Tidio’s Lyro is a smart helpdesk chatbot that can resolve around 70% of customer queries and integrate with other business productivity tools like Shopify, HubSpot, and WordPress.
5. Zendesk
Zendesk is a SaaS product provider in the field of customer support, sales, and marketing. This program offers a wide range of AI tools that can boost your help desk’s performance, including AI chatbots, intelligent routing, customer reports and analytics, sentiment analysis, and more.
6. Help Scout
Help Scout is a one-stop customer support solution, providing a great deal of AI-powered tools that can be integrated into a business’s help desk. As with other platforms we mentioned, Help Scout can help you form AI chatbots as a first-line defense against customer queries. There’s also a shared inbox equipped with AI writing tools to help your staff write compelling replies to customer tickets and messages.
Explore the Potentials of AI Help Desk Software
Maximize customer loyalty and satisfaction by keeping top-notch customer support. Sign up now for My AskAI, an affordable AI help desk software that can address basic customer queries and add to your existing live chat. Keep your agents away from the trouble of repetitive, easy-to-resolve tickets and let them focus on pressing concerns that matter.
Adopt a free AI help desk software solution today.
Written by
Alex Rainey
Alex is an experienced CTO and founder who largely focuses on all the technical areas of My AskAI, from AI Engineering, Technical Product Management and overall Platform Development.
