Mike HeapMike is an experienced Product Manager who focuses on all the “non-development” areas of My AskAI, from finance and customer success to product design, copywriting, testing and more.
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Jul 15, 2024 11:44 AM
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Jul 15, 2024
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Supporting Multiple Languages in Your Product
Supporting multiple languages in your product isn't something you should do without careful thought.
- Sure, we could have just allowed our AI to respond in any language from the get-go.
- But you can't just think about the responses.
- You have to think about the whole product experience.
- We wanted to make sure we could localize all elements of our AI support agents to the language they spoke.
- The same goes for our integrations with:
- Zendesk
- Intercom
- HubSpot
User Experience
- We didn't want it to look like an afterthought for non-English users.
- It should be exactly the same experience for end-users but in another language.
I'm glad we took our time to release localizations, we're really happy with it.
Next step - multilingual AI support agents
