Mike HeapMike is an experienced Product Manager who focuses on all the “non-development” areas of My AskAI, from finance and customer success to product design, copywriting, testing and more.
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Sep 23, 2024 04:02 PM
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Sep 23, 2024
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transform-your-customer-support-with-ai-myaskai-solution
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You’re embarrassed by your customer support.
You don’t want to face up to the questions. You don’t want response times to go through the roof. You can’t afford more agents (or tools that charge for every ‘resolution’…).
So you make your users do the work. You make them read documentation, post in communities or ask ChatGPT.
You know customer support is the bridge between your product and your customers. But no one wants to be told they are ticket #345699201-1231. They want to use your product, then get on with their day.
You’ll never be able to hire enough people to answer every question, instantly. But AI changes this. Tailored answers, solving your users’ specific issues, at any time, any day, wherever they are in the world.
But, most importantly, AI lets you do the things you, and only you, can do:
- Speaking to your customers.
- Reading between the lines in those calls.
- Spending time doing all the meaningful work that brings your churn down, and your retention up.
But you can’t do all that if you are swamped with the daily ticket hamster-wheel. That’s why we made My AskAI. We want to make you proud of your customer support.
