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Enhance Customer Support with AI for Consistency and Accuracy

Discover how AI can revolutionize customer support by providing consistent and accurate responses, allowing human agents to focus on tasks that require a personal touch.

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Enhance Customer Support with AI for Consistency and Accuracy
Created time
Sep 23, 2024 04:04 PM
Author
Mike Heap
Mike Heap
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Founder Notes
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MikeFounderNotes.png
Publish date
Sep 23, 2024
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enhance-customer-support-with-ai-for-consistency-and-accuracy
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Featured
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Ready to Publish

People are great, we love people. But people are not machines.

We are not built for consistency and memory. We say things in different ways depending on how we feel and we forget things from time to time.
 
Instead of training people in customer support to be more “machine”-like with their responses by using shortcuts, quick replies and canned responses:
 
  1. Why not cut the middle-person and just…
  1. Use a machine (or an AI agent, in this case) to answer questions consistently and accurately?
 
And let the people do the 'people things'?
 
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Written by

Mike Heap
Mike Heap

Mike is an experienced Product Manager who focuses on all the “non-development” areas of My AskAI, from finance and customer success to product design, copywriting, testing and more.

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