Mike HeapMike is an experienced Product Manager who focuses on all the “non-development” areas of My AskAI, from finance and customer success to product design, copywriting, testing and more.
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Every SaaS enterprise needs a knowledge base or a centralized repository of its products’ information. Think of it as a well-organized library of accessible how-to guides, FAQ articles, and manuals providing useful information to customers and employees.
However, consolidating scattered technical knowledge among your teams can take time and effort. With an internal management tool like Gitbook, your teams can collaborate to create an organized knowledge base with updated documentation.
Even better, Gitbook knowledge base integration with a support chatbot is possible. Customers can now extract technical product information without wasting time browsing your internal wiki.
Read on to discover how Gitbook knowledge base integration can help your business.
What Is Gitbook?
Launched in 2014, Gitbook is an online documentation program for creating technical content, collaboration, and publishing. It usesMarkdown, a simple markup language for producing formatted plain text.
Software developers, technical writers, and SaaS entrepreneurs can use Gitbook to write knowledge bases to help customers and employees use, maintain, or troubleshoot their software projects.
Key Gitbook Features:
- Intuitive and straightforward text editor:Gitbook’s editor supports Markdown, meaning you can use common syntax to write content on the platform directly. For instance, classic inline Markdown formatting is supported by Gitbook, such as **bold** (transforms text into bold typeface) and _italic_ (italicized text).
- Team collaboration:Multiple users can work on your Gitbook knowledge base in real time, where they can track changes or provide feedback.
- Visual customization:You can customize the aesthetics of your knowledge bases, guides, or books, such as their theme and layout.
- Multiple publishing options:Provide your audience with easy access to your knowledge base, as Gitbook supports online publishing (to your website) or as an ebook or PDF file. You can also export your work as ePub or HTML.
- High-level security and privacy:Your Gitbook knowledge base's content is protected using SSO integration and high-level encryption.
How to Create a Knowledge Base Using Gitbook
Here’s our very ownknowledge baseexample made using Gitbook. Impressive, isn’t it? It contains everything you need to know about My AskAI, coupled with useful video tutorials, feature guides, use case scenarios, and API documentation.
You can create your own knowledge base by following these steps:
- Create your own Gitbook account.You can sign up with a GitHub or Google account.
- Gitbook will ask what type of content you want to create.Select knowledge base.
- Start writing your Welcome page.Introduce your product, its uses, and your motivation for creating it.
- Write your content and organize it by pages.To add a new page, click Add New at the side and select Page. For instance, you can create a dedicated page for your product’s features guide or API documentation. You can also add subpages to create a hierarchical content structure.
- You can add other users for collaboration.Click Settings and select Invite teammates. Write your teammates’ email addresses to add them to your knowledge base.
- Click “Customize” (with the paintbrush icon)to change your knowledge base’s appearance and behavior. You can customize its title and icon, navigational menu, pagination buttons, and fonts.
- Once done, publish your knowledge base.You can embed it on your website or export it as a PDF file.
What Is a Gitbook Knowledge Base Integration?
Gitbook knowledge base integration is the process of integrating a Gitbook knowledge base with third-party software or applications.
Through integration, users of a particular application can instantly access your Gitbook knowledge base without leaving the app.
ConsiderGitbook-Discord integration. Members of your Discord server can read your Gitbook content without leaving the platform. They’ll also get real-time Discord notifications for any recent updates about your Gitbook pages.
There’s alsoGitbook-Slack integration, which incorporates your Gitbook knowledge base into your Slack workspace. This allows your team to quickly extract technical information from your Gitbook knowledge base right in Slack.
How Gitbook Knowledge Base Integration Can Help in Customer Support
Customers must obtain helpful product information at all times. With a Gitbook knowledge base, you can provide comprehensive walkthroughs and guides to help your product’s end users.
However, most customers are in a hurry. They prefer to have the solution handed down to them instead of looking around your knowledge base. Even if your knowledge base is well-written and engaging, only some people are willing to spend time going around your help pages.
Or worse, even if your knowledge base covers all the bases, customers might still need help finding the solution they seek. This frustrating experience might cause them to hesitate to do business with you in the future.
Here’s the solution: connect your Gitbook knowledge base tocustomer support automationtools like chatbots or assistants.
For example, integrating Gitbook into an AI chatbot likeMy AskAIcan speed up and automate your customer support.
Say a customer needs clarification about your recent product feature. Instead of reading your knowledge base for 20 minutes, he can ask the chatbot, which provides a detailed answer in 5 seconds based on what’s written in your Gitbook knowledge base.
According to My AskAI, companies that use Gitbook knowledge base integration for support services save their customers ten times more time.
How to Integrate Gitbook Knowledge Base to My AskAI
My AskAI is an AI support agent (like a chatbot) that automatically answers customer requests based on provided data, such as web pages and files. You can also connect your cloud-based knowledge sources like Notion, Google Drive, and, of course, Gitbook.
Here’s how to connect your Gitbook knowledge base to My AskAI:
- Go toChatbot Setup,then proceed toKnowledge.
- SelectConnect Internal Knowledge Sources.
- ChooseGitbookas the knowledge source you want to integrate with.
- Give authorization for integration to proceed.
- Enter your account details and select the pages you want to connect.
- Confirm your selection.
Done! Your My AskAI agent will automatically provide information to your customers straight from your Gitbook knowledge base.
More impressively, any changes or updates in your connected Gitbook knowledge base are synced to My AskAI, ensuring accurate and up-to-date responses. Any new pages in Gitbook reflect My AskAI within 24 hours.
Conclusion
Customers appreciate companies helping them make the most of their purchased products. With Gitbook knowledge bases, customers can obtain essential information around the clock to use your products effectively and conveniently.
To save your customers time, it’s wise to connect your Gitbook knowledge with My AskAI. This AI chatbot can deflect over 75% of simple queries overnight. It can use your Gitbook knowledge base to address customer questions without human intervention automatically. You can add My AskAI directly to your website or live chat platforms like Intercom, Zendesk, or HubSpot.
What are you waiting for? ExploreMy AskAItoday.
