Future of AI Customer Support: Key Predictions

Explore upcoming features in AI customer support, including seamless data integration, live issue resolution, and autonomous actions. Discover what the future holds for AI support agents.

Future of AI Customer Support: Key Predictions
Created time
Oct 7, 2024 05:02 PM
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Oct 7, 2024
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A few quick predictions for features that'll become commonplace for AI customer support within 12 months:

  1. You'll be able to easily and seamlessly integrate any data source to give your AI agents complete knowledge of your business and users to answer their questions.
  1. AI agents will work alongside users to identify, debug and even fix their issues live on their screens, maybe even before they ask.
  1. AI agents will autonomously perform actions within platforms to solve issues and perform account actions (refunds, upgrades and more).
  1. You will be able to instantaneously generate live documentation, perpetually, as you update your product screens.
 
What else do you think we'll see that will become a standard part of AI support agents in 2025?
 

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Written by

Mike Heap
Mike Heap

Mike is an experienced Product Manager who focuses on all the “non-development” areas of My AskAI, from finance and customer success to product design, copywriting, testing and more.