Alex is an experienced CTO and founder who largely focuses on all the technical areas of My AskAI, from AI Engineering, Technical Product Management and overall Platform Development.
Reflecting on Customer Support and Kaizen Philosophy
"If you're trying to reduce dust in a factory, do you come up with processes and solution to quickly clean the dust. Or do you find where the dust is coming from and fix it at the source."
Addressing Customer Support Issues
- Identify the Root Cause
- Why do so many customers email asking for an order update?
- Why do customers message to ask how an integration works and why it isn't working?
- Implement Solutions
- A text every day with their order status.
- An in-app tutorial when setting up an integration with rich FAQs for edge cases.
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Alex is an experienced CTO and founder who largely focuses on all the technical areas of My AskAI, from AI Engineering, Technical Product Management and overall Platform Development.