Mike is an experienced Product Manager who focuses on all the “non-development” areas of My AskAI, from finance and customer success to product design, copywriting, testing and more.
Table of Contents
Customer support chatbots get a bad rep
- 0 understanding → Complete understanding of products and users
- 0 personalization → Unique answers based on the user's context
- Bad UX → Rapid responses, natural interaction patterns
- Limited scope → No longer specifically programmed, now much more versatile
- Only simple issues → Complex resolutions with empathetic responses
- 'Dead ends' → Human handover with context when the AI agent can't help