AI Revolutionizes Customer Support at Freecash

Discover how AI is transforming customer support by handling 35,000 tickets monthly at Freecash, allowing human agents to focus on complex issues and high-value tasks.

AI Revolutionizes Customer Support at Freecash
Created time
Oct 7, 2024 04:53 PM
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Oct 7, 2024
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Want to see a real-world example of AI making a difference to a business?

Our AI support agent now prevents Freecash's (Almedia) human agents from having to deal with ~35,000 tickets every month.
 
  • So they can focus on more complex issues and higher-value tasks.
 
Thanks toHoward B.for sharing Freecash's story with us.
 
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Written by

Mike Heap
Mike Heap

Mike is an experienced Product Manager who focuses on all the “non-development” areas of My AskAI, from finance and customer success to product design, copywriting, testing and more.