Filters can significantly impact the data displayed in your Zendesk Explore report. They exclude certain data based on the criteria you set, which can lead to differences in the numbers you see.
For instance, using the 'Ticket created - Date' attribute will show tickets created on specific dates, while 'Ticket solved - Date' will display tickets solved on those dates. These differences can lead to discrepancies if not properly managed. For more insights, check out the articles on filtering a report and best practices for using dashboard filters.
If your Zendesk Explore report is showing different data than expected, there could be several reasons for this discrepancy. Start by checking the metrics and attributes used in your report to ensure they are correctly defined. Filters can also…
If the time frame in your Zendesk Explore report is incorrect, it can lead to data discrepancies. Ensure that your report's time frame matches the period you are comparing it to or the data you want to validate. Time frames are often controlled by…
To validate your Zendesk Explore report data, cross-check it with the source product data. This helps ensure that the data displayed in your report is accurate and consistent with the original data. Different tools may define data differently,…