Fixing Data Discrepancies in Zendesk Explore Reports

Why is my Zendesk Explore report showing different data than expected?

If your Zendesk Explore report is showing different data than expected, there could be several reasons for this discrepancy. Start by checking the metrics and attributes used in your report to ensure they are correctly defined. Filters can also affect the data displayed, so verify that the filters applied are appropriate for the data you want to see.

Additionally, make sure the time frame of your report matches the period you are comparing it to. Cross-checking your report with the source product data can also help identify any inconsistencies. For more detailed guidance, refer to thetroubleshooting guide.

More related questions

How do filters affect my Zendesk Explore report data?

Filters can significantly impact the data displayed in your Zendesk Explore report. They exclude certain data based on the criteria you set, which can lead to differences in the numbers you see. For instance, using the 'Ticket created - Date'…

What should I do if my Zendesk Explore report time frame is incorrect?

If the time frame in your Zendesk Explore report is incorrect, it can lead to data discrepancies. Ensure that your report's time frame matches the period you are comparing it to or the data you want to validate. Time frames are often controlled by…

How can I validate my Zendesk Explore report data with the source product?

To validate your Zendesk Explore report data, cross-check it with the source product data. This helps ensure that the data displayed in your report is accurate and consistent with the original data. Different tools may define data differently,…