To effectively measure customer service success, focus on three main types of metrics: customer relationship metrics, agent performance and efficiency metrics, and team performance and efficiency metrics. These metrics help ensure customer satisfaction and guide smart business decisions.
For a deeper dive into these metrics, check out the 'Customer Service Metrics That Matter' guide, which provides insights into tracking and utilizing these metrics effectively.
Zendesk offers several e-books to help you learn about Explore and customer analytics. These e-books include guides on getting started with Explore, understanding key customer service metrics, and creating reports with the Explore Cookbook. Each…
The 'Learning the basics about Explore' e-book is your go-to guide for setting up and maximizing customer analytics with Zendesk Explore. It covers key concepts, best practices, and features like pre-built dashboards and report builders. This guide…
The Zendesk Explore Cookbook is a collection of short, focused tutorials, or 'recipes,' designed to help you create reports for common business scenarios using Explore. These recipes are practical and help you learn more about Explore while…