Zendesk Products in FedRAMP ATO Scope
Which Zendesk products are included in the FedRAMP ATO scope?
Zendesk's FedRAMP ATO scope includes several products such as Support, Guide, Gather, Explore, Talk, Sunshine Conversations, and Messaging Functionality. However, it's important to note that the Generative AI functionality is not yet included in this scope. Additionally, certain product add-ons may also be covered, but for the most current information, it's recommended to contact Zendesk directly at[email protected].
More related questions
What is the FedRAMP Tailored ATO compliance for Zendesk Talk?
Zendesk Talk is now included under the scope of Zendesk’s FedRAMP Tailored ATO with a low risk designation (Li-SaaS). This means that Zendesk Talk meets specific security standards set by FedRAMP, ensuring that it is safe for use in government…
What configurations are required for Zendesk Talk to remain FedRAMP compliant?
To ensure Zendesk Talk remains within the FedRAMP compliant environment, you must use US-based phone numbers, disable the Talk recording feature, and disable voicemail and transcripts. These configurations help keep all data within the compliant…
Why is it important to follow the security configurations for Zendesk Talk?
Following the security configurations for Zendesk Talk is crucial to ensure that all data remains within the FedRAMP compliant environment. If these configurations are not followed, the data may no longer be contained within the compliant…
Can I use Generative AI functionality with Zendesk's FedRAMP compliant products?
Currently, the Generative AI functionality is not included in the FedRAMP ATO scope for Zendesk products. Therefore, it should not be turned on if you are aiming to maintain FedRAMP compliance. Additional limitations may apply, so it's important to…
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