Using Shortcuts in Zendesk Chat
How do I use shortcuts in Zendesk Chat?
Using shortcuts in Zendesk Chat can save you time by allowing you to insert common phrases quickly. To use a shortcut, type a slash (/) in the chat, and up to 10 matching shortcut options will appear. You can narrow down the search by typing more characters after the slash. Highlight the desired shortcut by clicking it or using the down arrow and pressing Enter. The complete shortcut will then appear in your conversation. For more information, see the section on chat shortcuts in the original article.
More related questions
How do I answer a chat in the Zendesk Agent Workspace?
To answer a chat in the Zendesk Agent Workspace, simply click 'Serve chat' or 'Accept' when a chat notification appears. Incoming chats will show up in the top-right corner of your workspace. Once you accept a chat, the conversation will open in a…
Can I transfer a chat to another agent in Zendesk?
Yes, you can transfer a chat to another agent or group in Zendesk. To do this, use the 'Assignee' field in the ticket. Ensure that the agent you're transferring to is online, indicated by a green circle and dot around their profile image. If the…
Can I add attachments to a chat in Zendesk?
Yes, you can add attachments to a chat in Zendesk if the feature is enabled. Both agents and visitors can exchange file types like PDF, PNG, JPEG, GIF, and Text. The file size limit depends on your plan type. To send an attachment, click the…
How can visitors rate a chat in Zendesk?
Visitors can rate a chat as either Good or Bad during or after the chat session if the feature is enabled by a Zendesk administrator. They can click the thumbs up or thumbs down icon, which prompts them to leave a comment. Agents can also prompt…
What are the limitations of Zendesk Chat?
Zendesk Chat has certain limitations that users should be aware of. For detailed information on these limitations, refer to the 'Limitations in the Zendesk Agent Workspace' section of the original article. As product development continues, Zendesk…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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