Yes, you can use Google Analytics to track Zendesk article views, but it's not supported by Zendesk Customer Support.
While Google Analytics can be a powerful tool for creating custom reporting structures, implementing it with Zendesk is considered out of scope for Zendesk's support. You'll need to set up and manage this integration independently to gain insights into your help center's activity.
Unfortunately, you can't directly track which specific user viewed a particular article in Zendesk. However, there are some workarounds that might help you gather similar insights. You can use the Knowledge base dataset in Explore to see the…
The Knowledge base dataset in Explore helps you understand the roles of users viewing your articles. While it doesn't provide specific user data, it allows you to see the overall role of users who have viewed your help center articles. You can…
The customer context panel in Zendesk Agent Workspace shows the visitor path, including pages viewed by the requester. This feature is part of the Support and ticketing instance and allows agents to see which web pages, app screens, or help center…
The customer context panel in Zendesk only shows the activity of users who have submitted a ticket. This is by design, as the feature is intended to provide context for agents handling support requests. If a user hasn't submitted a ticket, their…