Steps for Customers After Mistakes with Zendesk Bots
Find out what customers should do if they make a mistake with a Zendesk bot.
What should a customer do if they make a mistake with a Zendesk bot?
If a customer makes a mistake with a Zendesk bot, they should type a new question to start over. This action will prompt the bot to redirect them to the correct part of the conversation or a different intent, ensuring they receive accurate assistance.
For further details, visit the originalZendesk help article.
More related questions
Can customers correct mistakes when using Zendesk bots?
Yes, customers can correct mistakes when using Zendesk bots. If a customer makes a mistake while interacting with the bot, they can simply start over by typing in another question. The bot will then redirect them to the correct part of the flow or…
How do Zendesk bots handle customer errors?
Zendesk bots are designed to handle customer errors smoothly. If a customer makes an error, they can type a new question to start over. The bot will then guide them to the appropriate part of the conversation flow or a different intent, helping…
Can Zendesk bots redirect customers after a mistake?
Yes, Zendesk bots can redirect customers after a mistake. When a customer realizes they've made an error, they can type a new question, and the bot will guide them to the correct part of the flow or a different intent, helping them get back on…
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