Notify Customers of Ending Chat Hours in Zendesk

How can I notify customers when my chat operating hours are ending?

To notify customers when your chat operating hours are ending, you can set up a chat trigger in Zendesk. This trigger sends a friendly message to inform customers that your operating hours are about to end.

To implement this, agents should change their status from Online to Away during the last hour of service. The trigger will activate whenever a chat request is made, and all agents are marked as Away. This ensures that customers are aware of the operating hours and can plan their interactions accordingly. For more details, check out theoriginal guide.

More related questions

What conditions should I use to create a chat trigger for end of operating hours?

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Can agents still handle chat requests when their status is set to Away?

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What should I do if the chat trigger for end of operating hours isn't working?

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