If your appointments aren't syncing with Microsoft 365 in Sell, check if you've set the correct default calendar.
When setting up your Microsoft 365 calendar in Sell, it's crucial to select your Microsoft 365 calendar as the default calendar. If the dropdown selection is left as 'Sell Calendar', your appointments won't sync with Microsoft 365. Double-check your settings by going to the Calendar Accounts page in Sell and ensure the correct calendar is selected as the default.
To connect your Microsoft 365 calendar with Zendesk Sell, you need to enable Microsoft 365 Web Services (EWS) first. Once that's done, head over to the Sell sidebar, click on Settings, then Integrations, and select Calendars. Click on '+ Add…
Private appointments are not supported in Zendesk Sell when using a Microsoft 365 calendar. All integrated appointments are visible based on Sell's view permissions. This means that if a user has permission to view a lead or contact in the account,…
Appointments from your Microsoft 365 calendar will automatically sync with Zendesk Sell once integrated. After setting up the integration, all appointments in your Microsoft 365 calendar will appear on the Calendar page in Sell. If these…
Yes, you can add a logo to your email invites for new appointments in Zendesk Sell. This feature is available on the Calendar Accounts page, where you can customize your email invites by including a logo. This can help personalize your…