Customer proof for a lower-cost Fin alternative
Keep using Intercom exactly how you already use it. Plans start at $199/month, with extra conversations from $0.10 each.
My AskAI now resolves 82% of our support conversations. That's over 70,000 tickets every month.
Howard BlickCustomer Service Team Lead, Freecash
Read the Freecash case study
Quick comparison
Fin and My AskAI both work inside Intercom. The biggest difference is how much you pay and what is included.
| Compare | Fin AI | Intercom + My AskAI |
|---|---|---|
| Price | $0.99 per Fin resolution | $199/month, including 1,000 tickets. Then from $0.10 per ticket. |
| How billing works | You pay when Fin assumes a conversation is resolved. | You get a monthly plan and pay for tickets above what's included. |
| Add to Intercom | Built in | Install from the Intercom App Store |
| What it can learn from | Intercom content, websites, documents and supported apps | Help centre, websites, past tickets, Google Drive, Notion, and more |
| Safe rollout | Intercom Copilot is a separate agent tool. It drafts a reply only when an agent asks and does not test every conversation automatically. | Automatically draft every conversation as a private note. Agents review it before any customer sees it. |
| What else you pay for | Intercom seats. Copilot and Pro can cost extra. | Your My AskAI plan and current Intercom plan. |
Transparent cost model
Enter your monthly ticket volume and target AI resolution rate. See both costs instantly.
My AskAI
Intercom Fin
Live in 30 days
Use four stages: add your support content, review private AI drafts, let My AskAI answer safe topics, then automate more support work. More than 250 teams use My AskAI.
Days 1-3
Import your help centre, support procedures, past tickets, Notion, Drive and other sources.
Game changer. My AskAI was so easy to set up and use. I would recommend it to anyone.
Zack Mertz, VP Customer Success, Concept3D
Replaced Zendesk AIDays 4-10
Human agents see AI replies as private notes. They approve, edit, and send them. Customers see nothing yet.
AI with an internal safety net let our team trust My AskAI quickly.
Conrad Jones, Customer Experience Lead, Zinc
Replaced Zendesk AIDays 11-20
Turn on automatic replies for the ticket types you trust. Send all other tickets to a human.
Resolving 60% of our tickets, My AskAI has revolutionised how we offer support.
Martina Mitic, Head of Customer Success, Kriptomat
Replaced Intercom Fin AIDays 21-30
Review answers, add missing knowledge and connect customer data or actions when needed.
My AskAI now resolves 79% of customer support tickets automatically.
Andreas Korsus, Managing Director, Edel Optics
Replaced Zendesk AIReady to cut your AI support cost?
Create your AI agent now, or book a demo to compare your costs.
Questions before you switch
No. Add My AskAI to the Intercom workspace your team already uses. Keep Intercom for the inbox and human support.
My AskAI starts at $199/month with 1,000 tickets included. Fin charges $0.99 for each resolution. Use the calculator to compare both costs at your ticket volume.
Freecash now resolves 82% of more than 70,000 monthly conversations with My AskAI. Results improve as you add better guidance and more support content.
Yes. Start with private drafts in Intercom. Your agents can review and edit every reply before a customer sees it.
The $199 plan includes 1,000 tickets each month. At 10,000 tickets or more, the $499 plan includes 2,000 tickets. Extra tickets cost from $0.10 each.