Zendesk Side Conversations and Collaboration Add-on
Learn if the Collaboration add-on is needed for side conversations in legacy Zendesk accounts.
Is the Collaboration add-on necessary for side conversations in Zendesk?
The Collaboration add-on might be necessary for enabling side conversations if your Zendesk account is on a legacy version. This add-on provides access to features that are not available in older versions of Zendesk.
For more information on legacy add-ons and their features, you can refer to the article: About Zendesk product legacy add-ons.
More related questions
Why can't I find the option to enable side conversations in Zendesk?
If you're unable to find the option to enable side conversations in Zendesk, it might be due to your subscription plan. Side conversations are available on Suite Professional plans and higher. If your account is on a legacy version, you might need…
What are the subscription requirements for enabling side conversations in Zendesk?
To enable side conversations in Zendesk, you need to be on a Suite Professional plan or higher. This feature is not available on lower-tier plans. If your account is on a legacy version, you may need the Collaboration add-on to access side…
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