Zendesk Service Incident April 24, 2024 Explained
What happened during the Zendesk service incident on April 24, 2024?
On April 24, 2024, Zendesk experienced a service incident affecting mobile SDK users. From 13:37 UTC to 16:40 UTC, users encountered errors when trying to initialize or connect to the mobile SDK, which led to an inability to receive messages from end users.
The issue was identified as a result of a software update that inadvertently removed the mobile SDK API from the internal routing gateway. This caused disruptions in messaging services until the problem was resolved by deploying new code to restore the correct configuration. For more details, you can check the originalZendesk article.
More related questions
How was the April 24, 2024, Zendesk service incident resolved?
The service incident on April 24, 2024, was resolved by deploying new code to re-enable the correct configuration. This action addressed the issue caused by the removal of the mobile SDK API from the internal routing gateway. After the deployment,…
What was the root cause of the Zendesk incident on April 24, 2024?
The root cause of the Zendesk incident on April 24, 2024, was a software update that removed the mobile SDK API from the internal routing gateway. Initially, it was believed that this location was not in use, but it was later discovered that a…
What steps did Zendesk take to prevent future incidents like the one on April 24, 2024?
To prevent future incidents similar to the one on April 24, 2024, Zendesk planned several remediation actions. These include reviewing procedures for safely removing the mobile SDK API location and removing specialized routing from systems that…
How can I find more information about Zendesk's system status?
For current system status information about Zendesk, you can visit their system status page. This page provides updates on any ongoing issues and summaries of post-mortem investigations after incidents have ended. If you have additional questions…
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