As of December 17, 2021, several Zendesk products did not receive any updates. These include Admin Center, Answer Bot, Sell, Talk, Explore, Sunshine Core, Support, Web Widget, Zendesk Native SDK (Unity), and Zendesk Mobile.
This means that there were no new features, improvements, or changes made to these products in the latest release cycle. Users of these products can continue to use them as usual without any adjustments or new functionalities to learn.
The AI Agent by Engage Hub is a new feature available for Zendesk Chat. It uses a native Natural Language Processing (NLP) engine to understand and resolve customer queries, helping to deflect calls and free up agents for more complex issues. When…
Omnichannel Routing EAP is a new feature for accounts using Email and Messaging in Zendesk. It assigns tickets to agents based on priority, group, agent’s status, and capacity, which helps reduce response time and increase agent efficiency. This…
Content Blocks is a new feature that has been fully rolled out in Zendesk Guide & Gather. This feature allows for the creation of reusable content pieces that can be used across multiple articles or help center pages. By using Content Blocks, you…