Zendesk Owner's Email for App Trials
Understand why the Zendesk Owner's email is used for app trials and what to do if you need assistance.
Why is the Zendesk Owner's email used for app trials?
When installing a Zendesk app with a free trial, the Zendesk Owner's email is used by default for registering the trial account. This is a standard procedure to ensure that the owner is aware of any trials being initiated under their account.
Unfortunately, this email address cannot be changed during the trial registration process. If you have concerns or need further assistance, you may want to contact Zendesk support for more guidance.
More related questions
Who receives the invoice for a Zendesk marketplace app?
The invoice for a Zendesk marketplace app is sent to the email address of the admin who purchased and installed the app. This means that if you are the admin responsible for the purchase, you will receive the invoice directly in your email. If you…
Can I change the invoice recipient for a Zendesk marketplace app?
Yes, you can change the invoice recipient for a Zendesk marketplace app, but you will need to contact the app developer to do so. They are responsible for sending the invoices and can assist you in updating the recipient information. The default…
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