The Zendesk Messaging Deployment Guide is designed to help customers integrate messaging into their Zendesk account. It covers everything from initial considerations to deploying a conversational messaging support process.
The guide is structured into four parts: an introduction to messaging features, designing a messaging workflow, planning staffing and operational needs, and rolling out the support model. Each section provides detailed insights to ensure a smooth transition to messaging support. For more details, you can explore theoriginal guide.
Designing a conversational messaging workflow in Zendesk involves identifying your goals and creating a workflow that aligns with them. Part 2 of the Zendesk Messaging Deployment Guide provides guidance on this process. It helps you understand the…
When planning staffing for Zendesk messaging, it's important to set expectations for the rollout experience and focus on areas of change. Part 3 of the guide offers advice on supporting agents and customers through the transition. It highlights the…
Rolling out conversational messaging support in Zendesk involves a step-by-step process to deploy your new support model. Part 4 of the guide walks you through this process, ensuring that you have a clear understanding of each step involved. This…
For more information on configuring Zendesk messaging, you can refer to additional resources provided by Zendesk. The guide suggests looking into Zendesk messaging and Bots and automation for fine-tuning your messaging configurations and workflows….