Zendesk Chat Lite Plan Features
What features were available in the Zendesk Chat Lite plan?
The Zendesk Chat Lite plan, which is now a legacy plan, offered a basic set of features. It was available for free with a limit of one agent. Key features included self-service help center access, one concurrent chat, chat rating, shortcuts, automatic chat translation, and mobile apps.
However, it lacked advanced features like email support, live chat support, file transfers, chat history beyond 14 days, and various management and customization options. For a complete list of features, you can refer to the detailed tables in the help documentation.
More related questions
What are the current Zendesk Chat plans?
Zendesk offers several current Chat plans, each tailored to different business needs. The current plans include Team, Professional, and Enterprise, which are part of the Zendesk Suite packages. The Team plan is included with Suite Team and Suite…
What are the legacy Zendesk Chat plans?
Zendesk's legacy Chat plans include the Lite, Basic, Advanced, and Premium plans, which were available before August 2, 2017. These plans were later replaced by the Lite, Team, Professional, and Enterprise plans, respectively, from August 2, 2017,…
How can I view my current Zendesk Chat plan?
To view your current Zendesk Chat plan, you need to access the billing section in the Admin Center. Simply click on 'Account' in the sidebar, then select 'Billing > Subscription'. This will display your current plan details. For more information on…
Can I still purchase a Zendesk Chat legacy plan?
Unfortunately, Zendesk Chat legacy plans are no longer available for purchase. These plans have been replaced by the current Suite plans, which offer updated features and pricing. If you're interested in the current options, you can explore the…
What is the difference between Zendesk Chat and Messaging?
Zendesk Chat and Messaging are two different communication tools offered by Zendesk. Chat is a real-time communication tool that allows businesses to interact with customers instantly, while Messaging is designed for asynchronous communication,…
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