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Zendesk Answerbot Flow Builder Updates

Discover the latest updates to Zendesk Answerbot's Flow Builder, including new dataset insights and social messaging controls.

What updates have been made to the Flow Builder in Zendesk Answerbot?

The Flow Builder in Zendesk Answerbot has received updates to its Explore dataset and dashboard. Admins can now gain a detailed understanding of customer interactions, including quick-reply options and conversation language. The pre-built dashboard includes a 'top selected options' report and a language filter. Additionally, the Flow Builder for social messaging EAP has resumed, allowing admins to control bot enablement per social messaging channel.


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