Why Zendesk Talk Isn't Available for Support
Understand why Zendesk Talk can't be added to a Support-only subscription.
Why can't I add Zendesk Talk to my Support-only subscription?
Zendesk Talk cannot be added to a Support-only subscription because it is only available as part of a Suite plan. This is a strategic decision by Zendesk to bundle certain features together in their Suite plans.
If you want to use Zendesk Talk, consider upgrading to a Suite plan that includes it. For more details, refer to the originalZendesk article.
More related questions
Can I add Zendesk Talk to my existing Support-only subscription?
No, you cannot add Zendesk Talk to a Support-only subscription. Zendesk Talk plans are exclusively available as part of a Suite plan. This means if you're interested in using Zendesk Talk, you'll need to upgrade to a Suite plan that includes it….
How can I access Zendesk Talk if I have a Support-only plan?
To access Zendesk Talk, you need to upgrade to a Suite plan. Zendesk Talk is not available as an add-on for Support-only subscriptions, so upgrading is necessary to use this feature. For more information on purchasing and upgrading to a Suite plan,…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
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