Why is my Salesforce sync disabled in Zendesk?
Why is my Salesforce sync disabled in Zendesk?
Your Salesforce sync might be disabled due to several reasons. One common cause is a change in the profile permissions of the Salesforce user who connected the integration, which can prevent the use of Push Topics. Additionally, the Salesforce Streaming API, which the Data Sync feature relies on, has a limited number of calls within a 24-hour period. If this limit is reached, the sync is disabled to prevent further issues. Lastly, maintenance or outages on the Salesforce platform can also lead to sync disruptions. For more details, you can check theoriginal Zendesk help article.
More related questions
How can I resolve the Salesforce sync error in Zendesk?
To resolve the Salesforce sync error, first identify the cause. If the issue is due to reaching the Salesforce Streaming API rate limit, the sync is disabled to prevent further problems. You can check your Streaming API limits and usage to confirm…
Why doesn't Zendesk notify me when Salesforce sync is disabled?
Currently, Zendesk does not provide email notifications or alerts within the Zendesk instance when the Salesforce sync is disabled. This has been a point of frustration for many users, as it can lead to extended periods of disconnection without…
What should I do if my Salesforce sync is disabled for a long time?
If your Salesforce sync has been disabled for an extended period, it's important to investigate the cause immediately. Check the integration settings for any error messages and review the Salesforce Streaming API limits to ensure they haven't been…
Can I get a temporary solution for Salesforce sync notifications?
While Zendesk does not currently offer real-time notifications for Salesforce sync disconnections, there may be temporary solutions available. You can discuss potential workarounds with Zendesk's product managers or support team. They may offer…
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